Customer Solution Design Manager

BT Group; Birmingham; Hybrid; GBP 85,000 - 120,000; Full time

Benefits offered by this job

10% annual bonus

25 days holiday

Private GP 24/7

Carers leave (paid) 2 weeks

Maternity/Paternity/Adoption leave

Job summary

BT Group in Birmingham is seeking a Customer Solutions Design Manager to lead a team that designs secure, end-to-end technical solutions for critical government programmes. You will work closely with customers, technical teams and senior stakeholders to translate complex requirements into practical designs, while shaping technical design standards and advancing our modernisation agenda.

This role operates on a hybrid basis with 3 days in the office and 2 days at home and requires eligibility for

Qualifications

• Proven ability to lead technical professionals in complex environments.
• Strong relationships with customers and senior stakeholders.
• Experience overseeing design delivery with governance and cost awareness.

Responsibilities

• Lead and develop a Technical Design team with clear direction and growth.
• Deliver end-to-end technical designs aligned to architecture and governance.
• Build trusted relationships with customers and stakeholders to understand requirements.
• Drive design assurance through peer reviews and governance.
• Improve processes, tooling, and resource/cost planning.

Skills

Technical leadership

Stakeholder leadership

Technical design management

Risk & governance

Commercial awareness

Secure environments

Cloud interfaces (AWS)

Tools

AWS

Job description

Job Description

Job Title: Customer Solution Design Manager

Job Location: GBR-Birmingham-Three Snowhill

Advertised Salary: Competitive + Market Leading Benefits

We operate a hybrid model of 3 days in the office and 2 days working from home, please only apply if you are comfortable with this arrangement.

Must hold or be eligible to achieve SC-level Security Clearance.

About the role

Join BT’s Government, Health and Policing team as a Customer Solutions Design Manager, leading a team that designs secure, end-to-end technical solutions supporting critical programmes that help keep the UK safe and secure. You’ll work closely with customers, technical teams and senior stakeholders to turn complex requirements into effective, deliverable solutions while creating an environment where your people can develop and succeed. This is an opportunity to shape technical design standards, improve how the team works and contribute to the continued modernisation of our business.

What you’ll be doing

• Lead and develop a team of Technical Designers, providing clear direction, coaching, performance support and development opportunities.
• Deliver high-quality, consistent end-to-end technical designs that meet customer needs and align with agreed architecture, standards and governance.
• Build trusted relationships with customers and stakeholders, bringing people together to understand requirements, manage priorities and support successful delivery.
• Drive design assurance through peer reviews and technical governance, identifying and managing technical risks and maintaining high standards across design outputs.
• Improve ways of working, processes and tooling while planning resources and costs effectively against current and future deliverables.

Essential Skills / Experience

• Technical team leadership: Proven ability to lead, motivate and develop technical professionals in a complex environment, creating an inclusive and supportive team culture.
• Stakeholder leadership: Strong relationship-building and communication skills, with the ability to work effectively with customers, technical specialists and senior stakeholders.
• Technical design management: Experience overseeing technical design delivery, including quality, governance, resource planning and translating requirements into practical solutions.

Desirable Skills / Experience

• Experience making decisions and managing risk within complex technical programmes.
• Commercial awareness, including an understanding of how technical decisions can affect cost and delivery.
• Experience working within secure government or similarly regulated environments.
• Knowledge of network solutions that interface with AWS or other cloud environments.
• Experience improving technical design processes, tooling or ways of working.

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:

• 10% on target annual bonus
• 25 days Holiday
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalized maternity, paternity, and adoption leave - 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme - 5% from you and 10% from us
• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.

Ready to connect for good and help shape the future?

With over 180 years of heritage, BT Business has brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers in the UK.

We’re a leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We are Customer-First Challengers, who are Committed, Clear and Connected. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.