3rd Line Cloud Support Engineer

JR United Kingdom; Warrington; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading Managed Service Provider is seeking a 3rd Line Cloud Support Engineer in Warrington. This role involves working with cutting-edge technology to support customers and lead projects. The ideal candidate will have experience with Microsoft 365 and Azure, thriving in a collaborative environment with a strong emphasis on professional development.

Benefits

Flexibility in work hours

Investment in professional development

Collaborative work environment

Qualifications

• Experience in Managed Service Provider (MSP) environments.
• Familiarity with configuring networks, VPNs, and security policies.

Responsibilities

• Act as the final escalation point for support queries.
• Engage in project work including M365 migrations and Azure configurations.
• Analyze and resolve customer issues within SLA timescales.

Skills

Microsoft 365

Azure

VPNs

Security policies

Project delivery

Job description

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3rd Line Cloud Support Engineer, Warrington, Cheshire

Client: InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment

Location:

Warrington, Cheshire

Job Category:

Other

EU work permit required:

Yes

Job Views:

3

Posted:

10.06.2025

Expiry Date:

25.07.2025

Job Description:

• Seeking an exceptional 3rd line support engineer eager to engage in projects within a dynamic and growing team.
• Opportunity to advance your career with cutting-edge technology in the MSP sector.
• Join a company that values collaboration, offers flexibility, and invests in professional development.

Required experience: MSP experience.

You will work with a rapidly expanding Managed Service Provider as a final escalation point, heavily involved in project work. The company boasts excellent leadership and a family-like culture that genuinely values its employees.

• Experience with Microsoft 365, Azure, Entra ID, Intune - configuring networks, VPNs, security policies.
• Serve as the final escalation point for support queries and deliver end-to-end projects, such as M365 migrations and Azure network configurations.
• Interact directly with clients to troubleshoot issues and implement solutions.
• Willingness to travel to customer sites.
• Support customers across the full Microsoft stack.
• Analyze customer problems and provide suitable solutions within SLA timescales.