3rd Line Cloud Support Engineer

ZipRecruiter; Manchester; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading Managed Service Provider in Manchester is hiring a 3rd Line Cloud Support Engineer to join their dynamic team. This role involves working with cutting-edge technologies such as Microsoft 365 and Azure, providing exceptional support while engaging in project work. The company values collaboration and professional development, making it an ideal environment for growth and innovation.

Qualifications

• MSP experience required.
• Final escalation point for support queries.
• Able to travel to customer sites.

Responsibilities

• Configuring networks, VPNs, and security policies.
• Delivering M365 migrations and Azure network configurations.
• Interacting directly with stakeholders to troubleshoot issues.

Skills

Microsoft 365

Azure

Networking

VPNs

Security policies

Troubleshooting

Tools

Cisco Meraki

WatchGuard

SonicWall

Job description

Job Description

3rd Line Cloud Support Engineer - £40,000-£55,000 - Azure, M365 - Manchester/ Hybrid - MSP

• Do you want to be an exceptional 3rd line support engineer that gets heavily involved with projects in a dynamic, growing team?
• Do you want an opportunity to further your career with the most cutting-edge technology within the MSP space?
• Do you want to work with a business that values collaboration, offers flexibility, and invests in your professional development?

MSP experience required.

You’ll be working with a superb, fast growing Managed Service Provider working alongside their support team as a final escalation point, whilst also being heavily involved in project work. They’re a fantastic business, with exceptional leadership and an organisation that genuinely values their workers, offering that family feel culture.

Tech Stack & Responsibilities

• Microsoft 365, Azure, Entra ID, Intune - Configuring networks, VPNs, security policies
• Networking & Firewalls – Cisco Meraki, WatchGuard, SonicWall.
• You’ll be the final escalation point for support queries while also delivering end-to-end projects, such as M365 migrations and Azure network configurations.
• Client Interaction – Working directly with stakeholders to troubleshoot issues and implement solutions
• Able to travel to customer sites
• Work across the full Microsoft stack supporting customers.
• Analyse customer problems and provide suitable solutions within SLA timescales.

3rd Line Cloud Support Engineer - £40,000-£55,000 - Azure, M365 - Manchester/ Hybrid - MSP