Customer Support Engineer

JR United Kingdom; Bradley Stoke; Remote; GBP 31,000 - 37,000; Full time

Job summary

A leading company is seeking a Customer Support Engineer in Bradley Stoke. This largely remote position focuses on delivering excellent customer service through proactive problem-solving and collaboration with development teams. Candidates should be based in the UK and have the right to work.

Qualifications

• Proactive in solving problems.
• Must understand good customer support.

Responsibilities

• Own issues and communicate directly with clients.
• Collaborate with software development teams.
• Manage responsibilities delegated by the team lead.

Skills

Problem-solving

Communication

Technical support

Tools

RPA (UiPath or Blue Prism)

Job description

Job Title: Customer Support Engineer, Bradley Stoke

Client:

Place.

Location:

Bradley Stoke, United Kingdom

Job Category:

Other

EU Work Permit Required:

Yes

Job Views:

4

Posted:

10.06.2025

Expiry Date:

25.07.2025

Job Description:

We are looking for a Customer Support Engineer who understands what good customer support looks and feels like. You should be proactive in solving problems and not waiting around to react.

This is a technical, hands-on role where you'll report to the team lead and support them in delivering excellent customer service. Responsibilities include owning issues, communicating directly with clients, and collaborating with other teams such as software development.

Experience with automation technologies like RPA (UiPath or Blue Prism) is preferred, but training and development in this area will be provided.

You will be part of a small team of four, led by someone who has advanced from junior roles and now wants to mentor others.

This role offers autonomy and accountability, with the lead delegating responsibilities for you to manage.

The position is mostly remote with limited office attendance (less than twice a month).

The salary is up to £37,000.

You must be based in the UK with full right to work to apply. If you do not have an up-to-date CV, please apply, and we can assist with that later.

*Place Consulting Limited acts as an employment agency on behalf of our client. We reserve the right to close this advert when a suitable candidate is found. Feedback to all candidates who meet the criteria is not always guaranteed. For more feedback, please contact us directly.*