3rd Line Cloud Support Engineer

JR United Kingdom; Manchester; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading Managed Service Provider in Manchester seeks a 3rd line support engineer to join their fast-growing team. In this role, you'll work with cutting-edge Microsoft technologies, support project implementations, and directly interact with clients to troubleshoot issues. The company values collaboration and invests in employee development, fostering a supportive, family-like environment.

Qualifications

• MSP experience required.
• Familiarity with the full Microsoft stack is essential.

Responsibilities

• Serve as the final escalation point for support queries.
• Deliver end-to-end projects, such as M365 migrations and Azure network configurations.
• Analyze customer problems and provide suitable solutions within SLA timescales.

Skills

Microsoft 365

Azure

Entra ID

Intune

VPNs

Security policies

Client Interaction

Job description

Social network you want to login/join with:

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Client:

InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment

Location:

Manchester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

10.06.2025

Expiry Date:

25.07.2025

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Job Description:

• Do you want to be an exceptional 3rd line support engineer that gets heavily involved with projects in a dynamic, growing team?
• Do you want an opportunity to further your career with the most cutting-edge technology within the MSP space?
• Do you want to work with a business that values collaboration, offers flexibility, and invests in your professional development?

MSP experience required.

You’ll be working with a superb, fast-growing Managed Service Provider, supporting their support team as a final escalation point, and being heavily involved in project work. They’re a fantastic business with exceptional leadership and a culture that genuinely values their employees, offering a family-like environment.

• Microsoft 365, Azure, Entra ID, Intune - Configuring networks, VPNs, security policies
• Serving as the final escalation point for support queries and delivering end-to-end projects, such as M365 migrations and Azure network configurations.
• Client Interaction – Working directly with stakeholders to troubleshoot issues and implement solutions
• Able to travel to customer sites
• Work across the full Microsoft stack supporting customers.
• Analyze customer problems and provide suitable solutions within SLA timescales.