2nd Line Avaya Support Engineer

JR United Kingdom; Stoke-on-Trent; Remote; GBP 38,000 - 45,000; Full time

Job summary

A leading UK tech services provider is hiring a 2nd Line Avaya Support Engineer in a remote-first environment. This role offers a clear path to Tier 3 training and great team culture, with competitive salary and benefits including on-call shifts. Ideal candidates are skilled in Avaya CMS and previous 2nd line support, eager to progress in their careers.

Benefits

Remote working with monthly visits to HQ

Clear path to Tier 3 training

Supportive team culture

Paid overtime

Qualifications

• Hands-on experience with Avaya CMS 8 or 10 (additions, deletions, user changes).
• Previous experience in a 2nd line/tiered support environment.
• Eligibility for BPSS & NPPV3 clearance (after probation).

Responsibilities

• Handle user changes, deletions, and general system support.
• Support a wide range of enterprise and public sector customers.
• Train towards Tier 3 and cross-train on cloud platforms.

Skills

Avaya CMS 8 or 10

2nd line support experience

SIP

VOIP trunking

Tools

CXone

NICE

Job description

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2nd Line Avaya Support Engineer, stoke-on-trent

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Client:

Location:

stoke-on-trent, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

Looking to level up your Avaya expertise in a remote-first environment with real career progression?

We're working with a leading UK tech services provider to find a 2nd Line Avaya Support Engineer who’s confident with Avaya CMS 8 or 10, and comfortable handling user changes, deletions, and general system support.

This team supports a wide range of enterprise and public sector customers — with training pathways to Tier 3 and cross-training across cloud contact centre platforms (CXone, NICE, etc.) and wider infrastructure.

What’s in it for you?

Remote working – with just one monthly visit to HQ in Manchester

Clear path to Tier 3 – training across Avaya + cloud platforms

On-call rota (1 in 4–8) with £350 per shift + paid overtime

Great team culture – supportive and well-established engineering group

You’ll need:

? Hands-on experience with Avaya CMS 8 or 10 (additions, deletions, user changes)

? Previous experience in a 2nd line/tiered support environment

? Eligibility for BPSS & NPPV3 clearance (after probation)

Nice to Have:

? Experience with CXone, NICE, or cloud contact centre tech

? SIP, VOIP trunking, or wider infrastructure exposure

Salary: Up to £45,000 DOE + £350 On-Call + Overtime