3PL Manager Business Operations · London Warehouse (Kentish Town) ·

Voi Inc.; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Unlimited free Voi rides

Employee options program

Growth and development opportunities

Job summary

Voi Technology AB is seeking a hands-on Local Third Party (3P) Manager to own day-to-day relationships with 3PLs supporting our London fleet from the Kentish Town site. You will be the main contact and coach, shaping how we work with partners as London grows.

You will manage performance conversations, forecasted workload, and onboarding while collaborating with the central operations team to drive action and improvements.

Qualifications

• Hands-on, relationship-building approach with partners and internal teams.
• Experience coaching suppliers and driving performance improvements.
• Ability to read data and translate it into actionable plans.
• Strong organizational skills and end-to-end ownership.
• Comfort with new technology and AI-enabled workflows.

Responsibilities

• Own day-to-day relationship and performance of 3PLs supporting Voi's London fleet.
• Lead regular conversations with 3PLs to align on performance and actions.
• Manage daily 3PL requests and communicate software/process changes.
• Review forecasts and plan capacity with clear actions, people, vans and chargers.
• Contribute to annual planning and monthly 3PL capacity forecasting.
• Audit 3PL locations against H&S standards and verify corrective actions.
• Review 3PL invoices and apply penalties or bonuses per targets.
• Onboard and train new 3PLs on processes, tools and standards.

Skills

3+ years logistics

3PL partner management

Stakeholder management

Excellent communication

Project management

KPI reporting

AI & digital tools curiosity

Education

Bachelor's degree in logistics, business, engineering or related field

Job description

YOUR MISSION AT VOI

As Local Third Party (3P) Manager, you will own the day-to-day relationship and performance of the third party logistics providers (3PLs) that keep Voi's fleet moving across London. Reporting to the Senior Fleet Manager and based at our Kentish Town site, you will be each 3PL's main point of contact and coach. It is a brand-new role, and a hands-on one — you will help shape how Voi works with its 3PLs as London grows. In this role, you will:

• Lead regular conversations with each 3PL to align on performance, issues and the key actions needed to improve — tracking agreed actions to completion and escalating to the Senior Fleet Manager where performance does not improve
• Managing daily 3PL requests and keeping partners up to date on software and process changes
• Reviewing each partner's forecasted workload and agreeing a clear plan to meet it, with the right action point in place / people, vans and chargers in place
• Contributing to full-year planning and monthly forecasting of 3PL capacity alongside our central operations team
• Auditing 3PL locations against our health & safety standards and following corrective actions through to completion
• Reviewing 3PL invoices so payments reflect the work delivered, applying penalties or bonuses against agreed targets
• Onboarding and training new 3PLs on our processes, tools, quality standards and H&S requirements

WHAT YOU NEED TO EMBARK

We are looking for a hands-on, organised relationship-builder who is as comfortable coaching a partner as reading the data behind their performance, and who picks up a new operation quickly. We believe the right person has:

• 3+ years in logistics, operations, mobility or another fast-paced operational environment
• Experience with 3PL partners or supplier management
• Experience managing stakeholders and working cross-functionally with other teams
• Excellent communication skills and the ability to build relationships
• Strong project management skills and end-to-end ownership
• Experience tracking, reading and reporting on KPIs
• Curiosity about new technology and AI, and confidence using digital tools to streamline your daily work
• A Bachelor's degree in logistics, business, engineering or a related field, or equivalent hands-on experience

Don't meet every requirement? If you are excited about this role and our mission, and have relevant, transferable skills, we encourage you to apply - even if you don't check every box.

WHY VOI?

Working at Voi is more than just a job; Our People Promise includes a personal Voiage where you will grow as a professional and be a part of a team and culture that builds something meaningful for society. In addition to this you’ll have the opportunity to:

• Working at Voi is more than just a job; our People Promise includes a personal voyage where you will grow as a professional and be a part of a team and culture that builds something meaningful for society. In addition to this you'll have the opportunity to:
• Join Europe's #1 micromobility operator and one of the fastest growing scaleups
• Get "skin in the game" through our employee options program
• Enjoy unlimited free Voi rides
• Work together with inspiring, motivated and fun colleagues towards a common goal
• Join the micromobility-revolution and be a part of creating sustainable cities made for living, free from noise and pollution