3PL Manager

Voi Technology; Greater London; On-site; GBP 50,000 - 65,000; Full time

Benefits offered by this job

Employee options program

Unlimited free VOI rides

Job summary

VOI in London is seeking a hands-on Local Third Party (3P) Manager to own the day-to-day relationship and performance of 3PLs keeping our fleet moving across London. Based at the Kentish Town site, you will coach each 3PL as their main contact and shape how VOI works with its partners as London grows.

You will lead performance conversations, manage daily requests, review forecasts, and contribute to planning and safety standards, reporting to the Senior Fleet Manager.

Qualifications

• 3+ years in logistics, operations, mobility or fast-paced environment.
• Experience with 3PL partners or supplier management.
• Experience managing stakeholders and cross-functional collaboration.
• Excellent communication skills and ability to build relationships.

Responsibilities

• Lead regular conversations with each 3PL to align on performance, issues and actions, tracking progress and escalating when needed.
• Manage daily 3PL requests and keep partners updated on software and process changes.
• Review forecasted workload and plan resources (people, vans, chargers) to meet demand.
• Contribute to annual planning and monthly forecasting of 3PL capacity with the central operations team.
• Audit 3PL locations against health & safety standards and drive corrective actions.
• Review 3PL invoices and apply penalties or bonuses per targets.
• Onboard and train new 3PLs on processes, tools, quality standards and H&S requirements.

Skills

Logistics

3PL management

Stakeholder management

KPIs tracking

Project management

Data literacy

Communication

Education

Bachelor's degree in logistics, business, engineering or related field

Tools

Excel

Job description

YOUR MISSION AT VOI

As Local Third Party (3P) Manager, you will own the day-to-day relationship and performance of the third party logistics providers (3PLs) that keep Voi's fleet moving across London. Reporting to the Senior Fleet Manager and based at our Kentish Town site, you will be each 3PL's main point of contact and coach. It is a brand-new role, and a hands-on one — you will help shape how Voi works with its 3PLs as London grows. In this role, you will:

• Lead regular conversations with each 3PL to align on performance, issues and the key actions needed to improve — tracking agreed actions to completion and escalating to the Senior Fleet Manager where performance does not improve
• Managing daily 3PL requests and keeping partners up to date on software and process changes
• Reviewing each partner's forecasted workload and agreeing a clear plan to meet it, with the right action point in place / people, vans and chargers in place
• Contributing to full-year planning and monthly forecasting of 3PL capacity alongside our central operations team
• Auditing 3PL locations against our health & safety standards and following corrective actions through to completion
• Reviewing 3PL invoices so payments reflect the work delivered, applying penalties or bonuses against agreed targets
• Onboarding and training new 3PLs on our processes, tools, quality standards and H&S requirements

WHAT YOU NEED TO EMBARK

We are looking for a hands-on, organised relationship-builder who is as comfortable coaching a partner as reading the data behind their performance, and who picks up a new operation quickly. We believe the right person has:

• 3+ years in logistics, operations, mobility or another fast-paced operational environment
• Experience with 3PL partners or supplier management
• Experience managing stakeholders and working cross-functionally with other teams
• Excellent communication skills and the ability to build relationships
• Strong project management skills and end-to-end ownership
• Experience tracking, reading and reporting on KPIs
• Curiosity about new technology and AI, and confidence using digital tools to streamline your daily work
• A Bachelor's degree in logistics, business, engineering or a related field, or equivalent hands-on experience

Don't meet every requirement? If you are excited about this role and our mission, and have relevant, transferable skills, we encourage you to apply - even if you don't check every box.

WHY VOI?

Working at Voi is more than just a job; Our People Promise includes a personal Voiage where you will grow as a professional and be a part of a team and culture that builds something meaningful for society. In addition to this you’ll have the opportunity to:

• Working at Voi is more than just a job; our People Promise includes a personal voyage where you will grow as a professional and be a part of a team and culture that builds something meaningful for society. In addition to this you'll have the opportunity to:
• Join Europe's #1 micromobility operator and one of the fastest growing scaleups
• Get "skin in the game" through our employee options program
• Enjoy unlimited free Voi rides
• Work together with inspiring, motivated and fun colleagues towards a common goal
• Join the micromobility-revolution and be a part of creating sustainable cities made for living, free from noise and pollution