Operations Strategy Manager - UK&I

Voi Technology; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

Voi Technology in London is seeking an Operations Strategy Manager (UK&I) to partner with Fleet Management and scale city launches. You will drive strategy, execution and continuous improvement across in-field and warehouse operations, with collaboration across Market Development, 3PLs and internal teams.

The role combines data-driven analysis, budgeting, and project delivery to maximise efficiency, revenue and city performance. London-based with occasional travel to cities.

Qualifications

• 4+ years of experience in consulting, strategy or operations.
• Degree in business, economics, engineering or equivalent.
• Strong analytical capability with data-driven insights.
• Experience leading cross-functional projects end to end.

Responsibilities

• Define and shape the operations strategy for in-field and warehouse operations.
• Lead data analysis to identify improvement opportunities for Fleet Management.
• Drive budgeting, forecasting and performance tracking.
• Manage PMO-type operations projects and cross-functional initiatives.
• Contribute to city launches with cross-functional planning.
• Collaborate with 3PLs and internal stakeholders to drive efficiency.

Skills

Strategy

Operations

Consulting

Analytics

Education

Business degree

Engineering degree

Job description

As an Operations Strategy Manager (UK&I), you will report to the Head of Operations Strategy (UK&I) and act as the strategic partner to our Fleet Management organisation. You will be responsible for the strategy, execution and continuous improvement of our in-field & warehouse operation. Working closely with the Fleet Management team, you will deliver operational excellence across agreed KPIs, and ensure successful city launches and completion of long term improvement projects. You will also collaborate closely with our Market Development team, third party logistics providers (3PLs), and internal stakeholders both locally & centrally. This is a hands-on, London based role with around one day a week of travel to our cities, in a business that has doubled year on year.

Key Responsibilities

• Define & shape the operations strategy (incl. logistic partner management, workforce management, service design execution), performance metrics and dashboards for the in-field and warehouse operations.
• Lead data analysis to identify improvement opportunities and direct the focus of the Fleet Management team (e.g. backlog, downtime, battery management, cost per repair, repair efficiency), and share what works across markets.
• Drive budgeting, forecasting and performance tracking.
• Manage PMO-type operations projects (such as fleet swap-outs) to ensure successful implementation of cross-functional initiatives across Supply Chain, Market Development, Legal and Fleet Management, often without owning all the levers.
• Contribute to city launches by coordinating cross-functional planning and execution with local and central stakeholders.
• Collaborate with, and support the Fleet Managers in managing the process and relationship with the 3PLs through sourcing and contract negotiation.
• Support the Fleet & Site Managers on execution, and act as the bridge between central and local teams to continuously drive compliance and work proactively to spot improvement opportunities to maximise efficiency, revenue and overall success of our operations.

Requirements

• 4+ years of experience in consulting, strategy or operations, ideally in a distributed or hardware-heavy environment (e.g. mobility, fleet, logistics, field service, retail or restaurant operations).
• A degree in business, economics, engineering or a similar field, or equivalent practical experience.
• Strong analytical capability and proficiency in independently conducting in-depth data analysis, identifying underlying drivers, and delivering actionable insights.
• Experience running cross-functional projects end to end with multiple stakeholders, delivering results without owning all the levers.
• Experience writing decision-ready analysis with clear recommendations for senior leadership.
• Excellent written and verbal communication, able to move between senior and central stakeholders and frontline Fleet teams.
• Experience using AI in a role-specific context, with a focus on continuously improving output quality.
• Full professional proficiency in English.

WHY VOI?

Working At Voi Is More Than Just a Job; Our People Promise Includes a Personal Voyage Where You Will Grow As a Professional And Be a Part Of a Team And Culture That Builds Something Meaningful For Society. In Addition To This, You’ll Have The Opportunity To

• Join Europe's #1 micromobility operator
• Get "skin in the game" through our employee options program and have a direct impact on the company's success in the UK
• Enjoy unlimited free Voi rides
• Work together with inspiring, motivated and fun colleagues towards a common goal
• Join the micromobility revolution and be a part of creating sustainable cities made for living, free from noise and pollution.
• At Voi, we are committed to responsible and ethical recruitment practices, ensuring that all recruitment processes are fair, transparent, and free from exploitation. We operate under the principle that we cover the associated recruitment costs, meaning that no recruitment fees or related costs are charged to workers at any stage of the hiring process. All such costs are borne by Voi, and we require the same standards to be upheld across the agencies we partner with. We work only with recruitment partners who share our commitment to ethical practices and regularly review our processes to ensure compliance, protect workers’ rights, and promote a safe and respectful hiring experience for all our candidates.

Since 2018, Voi has been on a mission to create safe, sustainable and reliable micromobility for everyone. Today we are the leading shared micromobility operator in Europe, with HQ in Stockholm (Sweden), operating 200,000+ vehicles in 130+ towns and cities across 13 countries, serving 8+ million riders with over 500+ MILLION rides to date, and we have no intention of stopping here! We believe that micromobility will play a central role in changing how people move in our towns and cities in the future and want to ensure that the micromobility transformation happens the right way - through real innovative technology, partnership and transparent dialogue with towns, cities and governments, and by adapting our products to the local needs. In addition to improving quality of life in cities around the world, we are contributing to the solution for climate change by making sustainable transportation options more widely available and promoting renewable energy use and circularity along our supply chain.

Diversity Matters

As a Voiager, we offer you a friendly, collaborative and fast-paced workplace where you can bring your whole self to work, regardless of gender, age, ethnicity, religion, disability or sexual orientation - and welcome applications from whoever you are, including veterans, those actively serving as a Reservist and their partners. What is most important to us is how you treat others and what skills and value you bring to our team. We believe that having a wide diversity of people with different backgrounds and perspectives within Voi is essential to our success in delivering the best user experience to our equally diverse user base. With employees from over 50 nationalities working within Voi, we believe we have made good progress but know we can still do more - therefore we discourage any photos, personal letters, or disclosure of any information that concerns other information than your professional experience.