3Pl Control Tower Specialist

Amazon Uk Services Ltd.; Dunstable; On-site; GBP 35,000 - 55,000; Full time

Job summary

Amazon UK Services Ltd. is seeking an EU External Fulfilment Control Tower Specialist – Quality to provide end-to-end operational support across 41+ European 3PL buildings. The role drives process standardisation and optimisation while serving as the communication link between 3PL partners and Amazon stakeholders.

The position operates on a rotating shift including nights and weekends and is office-based. You will monitor KPI performance, resolve system issues, and lead data-driven improvements

Qualifications

• Experience with Microsoft Office suite, including Excel, Outlook and Word.
• Advanced proficiency in verbal and written English (CEFR C1).
• High school diploma or equivalent.
• Expertise in data analysis tools such as SQL, Python, Power BI, AI, etc.
• Experience in logistics.

Responsibilities

• Manage onboarding and permissions to support seamless 3PL operations.
• Provide operational guidance to 3PL partners across European sites.
• Resolve capacity discrepancies and warehouse management system configurations.
• Act as a bridge between 3PL partners and internal Amazon stakeholders.
• Upload and maintain critical data to support supply chain visibility and internal compliance requirements.
• Monitor adherence to process and Amazon operational standards, escalating deviations.
• Support system launches and migrations, ensuring ongoing operational continuity.

Skills

Microsoft Office Suite (Excel, Outlook

English proficiency CEFR C1

SQL

Python

Power BI

AI tools

Logistics experience

Education

High school diploma

Job description

The successful candidate must have proven experience in Quality Assurance and Inventory Control within an operational environment, with a strong background in operations monitoring and operational support delivered across a 24/7 shift pattern.

The EU External Fulfilment (EF) network consists of approximately 41 operations offering flexible solutions operated by external third-party logistics (3PL) providers. These operations deliver network capacity solutions (storage and throughput), specialised operation solutions, and emerging market expansion solutions across Europe.

The EU 3PL Control Tower Specialist – Quality provides end-to-end operational support across 40+ European External Fulfilment buildings. This role contributes to process standardisation and optimisation, and serves as a key communication link between 3PL partners and internal Amazon stakeholders. The position operates on a rotating shift pattern, including nights and weekends.

Key job responsibilities

• Managing onboarding and permissions to support seamless 3PL operations
• Providing operational guidance and support to 3PL partners across multiple European sites
• Resolving capacity discrepancies and warehouse management system configurations
• Acting as a communication bridge between 3PL partners and internal Amazon stakeholders, including node managers and problem-solving teams
• Uploading and maintaining critical data to support supply chain visibility and internal compliance requirements
• Monitoring adherence to process and Amazon operational standards, identifying and escalating deviations
• Supporting system launches and migrations, implementing required tasks for ongoing operational continuity

A day in the life

This position is office-based.

As External Fulfillment Specialist you will support 3PL operations, drive the continuous improvement and process standardization and optimization.

This position involves the daily operational tasks resolutions and day to day communication with 3PL and Amazon team of problem solvers and node managers on their quality KPIs management. You will be responsible for group of tasks involving KPI monitoring, solving system issues and analyzing process standards execution for 41+ buildings in Europe.

About the team

The EU 3PL Control Tower Quality provides end-to-end operational support across 40+ European External Fulfilment buildings. CT contributes to process standardisation and optimisation, and serves as a key communication link between 3PL partners and internal Amazon stakeholders.

BASIC QUALIFICATIONS

• Experience with Microsoft Office suite, particularly Excel, Outlook, and Word
• Advanced proficiency in verbal and written English (C1 in the Common European Framework of Reference, CEFR)

PREFERRED QUALIFICATIONS

• High school or equivalent diploma
• Expertise in data analysis tools such as SQL, Python, Power BI, AI, etc.
• Experience in logistics.