3PL Control Tower Specialist

Amazon; Milton Keynes; On-site; GBP 42,000 - 62,000; Full time

Job summary

Amazon UK Services Ltd. seeks an External Fulfilment 3PL Control Tower Quality Specialist to lead end‑to‑end quality and inventory control across Europe. You will monitor KPIs, coordinate with 3PL partners, and drive standardization of processes in a 24/7 shift environment.

You will collaborate with node managers and problem‑solving teams, support data integrity, and configure warehouse systems to ensure compliance and optimal capacity across 40+ sites.

Qualifications

• Experience with Microsoft Office suite, especially Excel, Outlook and Word.
• Advanced English (CEFR C1) in both spoken and written form.

Responsibilities

• Onboard and support 3PL operations across multiple European sites.
• Provide operational guidance to 3PL partners and monitor KPIs.
• Resolve capacity discrepancies and configure warehouse systems.
• Act as a communication bridge between 3PL partners and Amazon stakeholders.
• Upload and maintain critical data for supply chain visibility and compliance.

Skills

English proficiency (CEFR C1)

Education

High school diploma

Tools

Power BI

SQL

Python

Excel

AI

Job description

Description

The successful candidate must have proven experience in Quality Assurance and Inventory Control within an operational environment, with a strong background in operations monitoring and operational support delivered across a 24/7 shift pattern.

The successful candidate must have proven experience in Quality Assurance and Inventory Control within an operational environment, with a strong background in operations monitoring and operational support delivered across a 24/7 shift pattern.

The EU External Fulfilment (EF) network consists of approximately 41 operations offering flexible solutions operated by external third-party logistics (3PL) providers. These operations deliver network capacity solutions (storage and throughput), specialised operation solutions, and emerging market expansion solutions across Europe.

The EU 3PL Control Tower Specialist – Quality provides end-to-end operational support across 40+ European External Fulfilment buildings. This role contributes to process standardisation and optimisation, and serves as a key communication link between 3PL partners and internal Amazon stakeholders. The position operates on a rotating shift pattern, including nights and weekends.

Key job responsibilities

Responsibilities Include, But Are Not Limited To

• Managing onboarding and permissions to support seamless 3PL operations
• Providing operational guidance and support to 3PL partners across multiple European sites
• Resolving capacity discrepancies and warehouse management system configurations
• Acting as a communication bridge between 3PL partners and internal Amazon stakeholders, including node managers and problem-solving teams
• Uploading and maintaining critical data to support supply chain visibility and internal compliance requirements
• Monitoring adherence to process and Amazon operational standards, identifying and escalating deviations
• Supporting system launches and migrations, implementing required tasks for ongoing operational continuity

A day in the life

This position is office-based.

As External Fulfillment Specialist you will support 3PL operations, drive the continuous improvement and process standardization and optimization.

This position involves the daily operational tasks resolutions and day to day communication with 3PL and Amazon team of problem solvers and node managers on their quality KPIs management. You will be responsible for group of tasks involving KPI monitoring, solving system issues and analyzing process standards execution for 41+ buildings in Europe.

About The Team

The EU 3PL Control Tower Quality provides end-to-end operational support across 40+ European External Fulfilment buildings. CT contributes to process standardisation and optimisation, and serves as a key communication link between 3PL partners and internal Amazon stakeholders.

Basic Qualifications

• Experience with Microsoft Office suite, particularly Excel, Outlook, and Word
• Advanced proficiency in verbal and written English (C1 in the Common European Framework of Reference, CEFR)

Preferred Qualifications

• High school or equivalent diploma
• Expertise in data analysis tools such as SQL, Python, Power BI, AI, etc.
• Experience in logistics.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

Amazon UK Services Ltd.