Retail Experience Specialist: Customer Service Merchandising

Columbia Sportswear Company; United Kingdom; Remote; GBP 18,000 - 22,000; Full time

Job summary

Columbia Sportswear Company is seeking a Retail Associate to deliver exceptional in-store experiences as a brand ambassador. You will engage customers, answer questions about product features and availability, and provide informed recommendations to help shoppers choose the best options.

You will maintain store standards for visual merchandising, cleanliness, and safety, handle cash register transactions accurately, stock merchandise from the floor or stockroom, and support store profitability

Qualifications

• High School Diploma or GED preferred.
• 2 years or less experience in a related role.
• Proficient with inventory and POS systems.
• Able to communicate clearly with others.

Responsibilities

• Provide exceptional customer service by answering questions and making product recommendations.
• Maintain store standards of visual merchandising, cleanliness, and safety.
• Conduct cash register transactions including sales, returns, exchanges, and loyalty program enrollment.
• Support store profitability through effective product flow management.

Skills

Retail experience

POS systems

Customer service

Education

High School Diploma or GED

Tools

Inventory management systems

Retail software tools

Job description

Columbia Sportswear Company is seeking a Retail Associate to deliver exceptional in-store experiences as a brand ambassador. You will engage customers, answer questions about product features and availability, and provide informed recommendations to help shoppers choose the best options.

You will maintain store standards for visual merchandising, cleanliness, and safety, handle cash register transactions accurately, stock merchandise from the floor or stockroom, and support store profitability