Key Holder

Columbia Sportswear Company; Portsmouth; Hybrid; GBP 18,000 - 19,000; Full time

Job summary

Columbia Sportswear Company in Portsmouth is seeking a Retail Associate II to act as a brand ambassador, delivering friendly, proactive service and making product recommendations to fit customer needs.

You will support the Store Leadership team, help maintain store standards, process transactions accurately, and contribute to profitability through efficient product flow.

No specific education is required; 2 years of experience is typical, and hourly pay ranges from £12.71 to £13.71.

Qualifications

• Experience in retail or customer-facing roles is required.
• Strong—sales and service skills with willingness to learn.
• Ability to operate a POS system and in-store tech.

Responsibilities

• Provide exceptional customer service and respond to product-related questions.
• Maintain visual merchandising standards and store cleanliness.
• Handle cash register transactions accurately.
• Contribute to store profitability through product flow and replenishment.
• Perform keyholder duties such as opening/closing when needed.

Skills

Customer service

Sales

POS system operation

Education

High School Diploma or GED preferred

Job description

ABOUT THE POSITION

With over 430 retail stores worldwide, our associates are essential to our business. From ensuring product availability on the sales floor to creating eye-catching visual displays to addressing customer inquiries to running an efficient check out process, our associates create memorable customer experiences while simultaneously assisting the Store Leadership team support Columbia Sportswear Company’s mission of “Connecting Active People with Their Passions.” As a Retail Associate II you will serve as a brand ambassador to provide exceptional customer service; contributing to the profitability and customer experience in the store. Within this role you will employ your natural problem solving and sales abilities to answer customer questions and make compelling product recommendations while supporting Columbia Sportswear Companies values to enhance customer service and teamwork. The Retail Associate II role is only used for Retail Associates who are in the Designated Key Holder Program.

HOW YOU’LL MAKE A DIFFERENCE

• Provide exceptional customer service by responding to consumer questions or issues regarding product features, benefits and availability; engage with consumers to understand their needs and preferences (e.g., demonstrate and explain merchandise, make suggestions on suitable options for consumers etc.).
• Maintain store standards for visual merchandising, cleanliness, safety; retrieves merchandise from sales floor, stock room, or other inventory locations.
• Perform all required cash register transactions (e.g., sales, returns, exchanges, connecting consumer to loyalty program) efficiently and accurately.
• Contribute to store profitability by receiving, handling, replenishing and processing incoming and outgoing product flow in the stores accurately and efficiently.
• Perform designated keyholder duties as needed which may include opening and closing store duties.

YOU HAVE

• No specific education required (High School Diploma or GED preferred).
• 2 (or less) years of experience in position or specialization.
• Skill operating a Point of Sales (POS) system, other in-store computerized systems, and telephone.

JOB CONDITIONS

Frequently in a more active environment (i.e., requires ability to constantly move about) that can be physical or strenuous in nature (frequently adjusting/moving items weighing up to 40 lbs.), may frequently use specialized equipment, may have exposure to dust and noise Occasionally requires the ability to work in place Ability to clearly communicate with others Availability to work a flexible retail schedule, which may change seasonally and in response to location-specific business trends or forecasts. All local, state, and federal laws are adhered to when evaluating your availability.

Questa descrizione lavorativa non intende essere un elenco esaustivo di mansioni e responsabilità, ma fornisce una definizione generale dell’ambito e della funzione del ruolo all’interno dell’azienda. In Columbia Sportswear Company (CSC), ci impegniamo a creare un ambiente di lavoro inclusivo e rispettoso, in cui tutti abbiano le stesse opportunità di crescere. Accogliamo talenti di ogni provenienza e non pratichiamo alcuna discriminazione basata su età, genere, nazionalità, origine etnica, religione o qualsiasi altra caratteristica protetta dalla legge applicabile. Diversità, equità e inclusione sono al centro del nostro successo come marchio globale. Il nostro obiettivo è reclutare, sviluppare e mantenere persone eccezionali, garantendo pratiche eque e trasparenza in linea con gli standard in evoluzione. Ci impegniamo a garantire pari retribuzione per pari lavoro e prendiamo decisioni occupazionali in base a qualifiche, merito ed esigenze aziendali.

Founded in 1938, Columbia Sportswear Company is a global leader in designing, sourcing, marketing, and distributing outdoor and active lifestyle apparel, footwear, accessories, and equipment. Our four primary brands - Columbia, Mountain Hardwear, SOREL and prAna - complement each other to address the diverse needs of active consumers and their products have gained an international reputation for their innovation, quality and performance.

Expected Pay: £12.71 - £13.71 *Newly hired employees typically are employed at the Hiring Rate for the specific store; however, previous experience will be considered. La retribuzione prevista indicata in questo annuncio di lavoro riflette la retribuzione lorda prevista per posizioni a tempo pieno. Questo salario previsto non si applica ai ruoli soggetti a strutture retributive diverse a causa dell’età o della categoria di impiego (quali minori, apprendisti o stagisti), laddove consentito dalla normativa applicabile e/o dai contratti collettivi.

Learn more about our family of brands here.