2nd-Line Warehouse Software Support & Development Engineer

Joinimagine; Banbury; On-site; GBP 40,000 - 55,000; Full time

Job summary

Dematic’s Global Software Organisation provides intelligent warehouse execution software to automate distribution centres. The role sits in the UK Software Support Team, delivering 2nd line support to customers and collaborating with global teams to resolve issues.

The candidate should have strong communication skills, Java development experience, and familiarity with Oracle databases. Willingness to share 24/7 on-call duties and travel as needed are expected.

Qualifications

• Excellent communication skills with patience and perseverance.
• Experience with software architectures and Java development.
• Knowledge of Warehouse Management/Execution systems is beneficial.
• Experience in a similar 2nd line IT or software support role.
• Experience in Java software development.
• Confident handling of databases (Oracle).
• Willingness to share 24/7 on-call duties with the team.
• Ability to travel when needed.

Responsibilities

• Deliver 2nd line support services for new and existing customers.
• Document incoming service cases and solutions.
• Collaborate with functional departments on software projects and provide feedback.
• Support international project commissioning and after-go-live support.
• Provide software development for WCS, MFC and OFS systems (PTL, PbV).
• Handle change request processing for existing customers.

Skills

Java

Oracle DB

2nd line support

Communication

Job description

Dematic’s Global Software Organisation provides intelligent warehouse execution software to automate distribution centres. The role sits in the UK Software Support Team, delivering 2nd line support to customers and collaborating with global teams to resolve issues.

The candidate should have strong communication skills, Java development experience, and familiarity with Oracle databases. Willingness to share 24/7 on-call duties and travel as needed are expected.