2nd Line Team Lead Engineer

Leidos; Huntingdon; Hybrid; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Contributory Pension Scheme

Private Medical Insurance

33 days Annual Leave

Flexible benefits (life assurance, gym

Job summary

Leidos in Huntingdon, UK is seeking a 2nd Line Engineer Team Lead to supervise JUNO 2nd Line Engineers across two fixed locations. The role focuses on task management, coaching and ensuring changes, incidents and problems are resolved to SLAs with no impact to operations.

Hybrid working supports balance and collaboration with stakeholders. You will coordinate workload, mentor engineers, and liaise with customers, Defence Digital and suppliers while leading projects and delivering reliable

Qualifications

• Proven leadership of a large engineering team.
• Strong communication skills, including technical documentation.
• Ability to adapt to changing situations and priorities.
• Technical troubleshooting and problem resolution across enterprise.
• Attention to detail in written and spoken work.

Responsibilities

• Act as focal point for internal and external stakeholders to develop solutions and align JUNO output with strategic intent.
• Allocate workforce and resources to triage, diagnose, resolve or escalate requests and issues across the enterprise.
• Monitor SD+ to ensure JUNO tickets are allocated, prioritized and completed within SLAs.
• Coordinate tasking to achieve larger elements of work.
• Mentor, coach and guide 2nd Line engineers in their career development.
• Maintain trust with Customers, IMaGE, Defence Digital and supporting services.
• Provide technical knowledge to JUNO Team to resolve complex problems.
• Escalate incidents that Level 2 cannot fix, engaging with third-line engineers as required.
• Liaise with customer section heads to understand issues and prioritise resolutions.
• Lead Projects and JUNO Team tasking to ensure capacity and skills are sufficient.
• Organise Early Life Support when bringing new systems into core services.
• Line management to support engineers and maintain work-life balance.
• Manage major incidents and coordinate restoration efforts with updates.
• Problem solving and developing solutions as a technical expert.
• Represent JUNO second line engineers in mandatory meetings.

Skills

Leadership

Communications

Adaptability

Technical expertise

Attention to detail

Compassionate

Job description

2nd Line Engineer Team Lead

Location: Huntingdon, UK (Hybrid Working Policy)

Clearance - High DV Developed Vetting

The 2nd Team Lead engineer provides task management of 2nd Line JUNO Engineers, covering T3 and T2 grades working hybrid and at two fixed locations, to ensure that their output aligns with the business, customer and Users requirements. This is achieved through the development, coaching, mentoring, organising and management of the second line JUNO Engineers.

It is the responsibility of the JUNO Team Lead to ensure that all changes assigned to the JUNO Team, incidents, obsolescence tasks, problems and issues are being resolved I.A.W. with SLAs with no impact to operational output. Working with the Third line Lead Engineer, Applications Lead, 3rd Party Supplier, Authority Resolver Groups, and vendors the 2nd line lead engineer works in alignment of providing and supporting the SMO to deliver operational services. They have line management and tasking allocation responsibilities for all JUNO 2nd Line Engineers across 3, with direction for priorities provided by the 2nd Line Lead.

Managing JUNO Second line technical support

• Act as the focal point for the Internal and External stakeholders, to develop solutions, resolve problems, improve services and align JUNO Support output with the strategic intent of the Technical Ops Lead, Leidos and the Authority.
• Responsible for the allocation of workforce and resources to triage, diagnose, resolve or elevate requests, issues and problems across the enterprise.
• Monitoring of SD+ to ensure that JUNO tickets are allocated, prioritized and completed within the applicable SLAs.
• Coordinate the priority of tasking to achieve larger elements of work to be completed.
• Mentor, coach and guide 2nd Line engineers in their career, to grow and improve their technical and personal skills.
• Maintain and grow trust and confidence with Customers, IMaGE, Defence Digital and all supporting services.
• Provide technical experience and knowledge to the JUNO Team in order to find solutions to complex technical problems and issues.
• Carry out escalation of all incidents that are unable to be fixed or repaired by Level 2 engineers, engage with third line engineers as required.
• Liaising with customer section heads and leads to understand the current issues that they are experiencing, ensuring accurate prioritisation and development of a satisfactory resolution.

• Assign and Lead Projects.
• JUNO Team tasking - Taking direction from the Technical operations lead engineer and , Authority and Customer, they are to organise and plan current and future tasks and requests to ensure that 2nd line has sufficient capacity, skills and resource to succeed.
• Early Life Support - Organising and understanding the needs required, when bringing new sytems and technologies into the core services area of support.
• Line management - making sure that all my engineers are supported fully with all issues they may face. It is my responsibility to make sure that both in and out of work my engineers feel supported and that I maintain a good work life balance for all.
• Major incidents - in the event of major outage they responsible for assisting and managing the effort to restore services, providing in-depth technical knowledge to restore services. Provide periodic updates
• Problem solving - being a point of contact for JUNO engineers to come to with issues, whether being able to solve issue or escalation them to the authorities. As well as, developing solutions to complex problems as a technical expert.
• Representative -being a focal point for second line engineers, attending all mandatory meeting and event to voice both achievements and issues being experienced by level 2 engineers.

Key Competencies:

• Leadership: Being able to lead and fully support a large team of engineers, be able to inspire and motivate them
• Compassionate : understand and support all team members in issues they experience in both professional and personal arenas.
• Communications . Verbal, written including technical documentation.
• Adaptability and flexibility . Able to change focus under changing situations.
• Technical expertise . Technical expertise: Must have the ability to troubleshoot and fault rectify a variety of issues across the enterprise.
• Attention to detail . Including written and work carried out.

What we do for you:

At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.

We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes:

• Contributory Pension Scheme
• Private Medical Insurance
• 33 days Annual Leave (including public and privilege holidays)
• Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work