Senior 3rd Line Infrastructure Engineer

Leidos; Huntingdon; On-site; GBP 62,000 - 79,000; Full time

Benefits offered by this job

Contributory Pension Scheme

Private Medical Insurance

33 days Annual Leave (including public

Flexible benefits

Flexi-Time

Job summary

Leidos is seeking a Senior 3rd Line Engineer to provide advanced troubleshooting of incidents, drive problem management, CSI, and occasional change requests on critical IT systems. The role focuses on JUNO and related infrastructure with high user activity across varied security levels.

Responsibilities include escalated support from 2nd line, complex fault resolution, and ensuring SLA/KPI achievement. Strong VMware/VDI, HCI, SAN, backup, Windows/Linux, and networking skills are essential.

Qualifications

• Expertise in VMware/Hyper-V and VDI environments (VMware Horizon or Citrix).
• Strong experience with HCI (NetApp SolidFire or Nutanix) and SAN storage (NetApp/Dell PowerStore).
• Proficient in Backup & Recovery (Veeam/Commvault) and Windows Server environments incl. AD, DNS, DHCP, GPO.
• Linux system administration across major distros (Ubuntu/CentOS/RedHat) with networking knowledge.
• Knowledge of TCP/IP, load balancing, firewalls, and software-defined networks (NSX-T or similar).
• Experience with Kubernetes/Docker and microservices platforms; production/test/development lifecycle.
• Ability to produce висок-quality technical documentation and strong problem-solving, with ITIL Foundation awareness.

Responsibilities

• System Support & ticket resolution for high-priority incidents.
• Root cause analysis with resolver groups and vendors to prevent recurrence.
• Maintenance and periodic updates to keep systems current and secure.
• Document configuration changes and update SD+ records.
• Assist in deployment and configuration of virtual infrastructure components.
• Contribute to infrastructure projects and CRs through design and testing.

Skills

VMware

Hyper-V

VDI (Horizon/Citrix)

HCI (NetApp SolidFire/Nutanix)

SAN storage (NetApp/Dell)

Backup & Recovery (Veeam/Commvault)

Windows Server Admin (2008–2025)

Linux admin (Ubuntu/CentOS/RedHat)

Networking TCP/IP & firewalls

Kubernetes & Docker

Scripting & automation

ITIL Foundation

Education

ITIL Foundation

Tools

VMware Horizon

Citrix

NetApp

Nutanix

Veeam

Commvault

Job description

Senior 3rd Line Engineer

Location: Huntingdon, UK

Clearance - High - DV 'Developed Vetting'

UNLEASH YOUR POTENTIAL

You will provide a crucial role in Core Services, conducting complex fault rectification of incidents, support Problem Management, Continual Service Improvement (CSI), and occasional Change Request (CR) work on IT Systems supporting key National Security outputs.

You will conduct reactive and proactive maintenance, primarily on the JUNO system, but may occasionally be required to support other systems that Leidos manage. These systems are highly utilised with many active users who operate at varying security levels.

3rd Line Engineers are responsible for responding to escalations from 2nd Line Engineers as well as other Resolver Groups and conduct advanced troubleshooting to diagnose and rectify issues as they arise.

3rd Line Engineers will be able to develop technical solutions to complex issues and problems as well as possess the ability to liaise with stakeholders at all levels of seniority, including the customer. Adherence to resolving issues and problems within SLA levels and ensuring KPI's are met is also required.

3rd Line Engineers will;

• Have excellent knowledge of Virtualized Environments such as VMware and Hyper-V.
• Have excellent knowledge of VDI environments such as VMware Horizon or Citrix.
• Have excellent knowledge of HCI such as NetApp SolidFire or Nutanix.
• Have excellent knowledge of SAN storage technologies such as NetApp or Dell PowerStore.
• Have excellent knowledge of Backup & Recovery technologies such as Veeam or Commvault
• Have excellent knowledge of Windows Server Environments from Server 2008 - 2025 including AD, DNS, DHCP and GPO from design to implementation and support.
• Have demonstrable experience of supporting Enterprise IT hardware in datacentre environments.
• Have strong Linux system administration skills (Ubuntu / CentOS/RedHat).
• Have strong knowledge of TCP/IP and networking technologies including load balancing and firewalls.
• Have strong knowledge of software defined network such as VMWare NSX-T or HPE Aruba.
• Have good knowledge of Microsoft stack technologies such as SharePoint, Skype / Teams, MS SQL, MS System Centre, Office365, SCCM & SCOM, MS Exchange & CLI tooling .
• Have general knowledge of cloud-native application platforms and Kubernetes-based containerised applications.
• Have experience working on Production, Reference & Development systems & the configuration control lifecycle going from development through into production.
• Have experience MicroServices architecture platforms (Tanzu, Rancher), Kubernetes & Docker.
• Have knowledge of 2 Factor-Authentication technologies.
• Have knowledge/ experience with scripting.
• Have experience of producing and updating technical documentation to a high standard.
• Have excellent analysis and problem-solving skills.
• Possess excellent communication skills.
• Have ITIL3 or ITIL 4 at the Foundation level or above.

KEY DUTIES

System Support & Ticket resolution - Utilising technical expertise to ensure Cat A systems are kept online and running smoothly and that Incidents are dealt with in a timely manner IAW with KPI/SLA.

Problem Resolution- Work with other resolver groups, original manufacturers, Users and suppliers to perform root cause analysis, providing technical solutions to complex problems.

Maintenance - Responsible for completing the and recording Periodic maintenance of the system Utilising Periodic Preventative Maintenance (PPM) and routine upgrading activities to stay ahead of obsolescence issues

Documentation - Maintain and create documentation of system configuration changes. As well as accurately recording work in SD+

Resource Movement - Assist in the configuration, installation, and deployment of infrastructure components, including virtual machines and UAD's.

Participation in Projects - Engage in infrastructure-related projects, CR's contributing to implementation build, testing phases.

Key Competencies:

• Communications - Verbal, written including technical documentation.
• Collaboration - Working with other SME's, Users & Resolver groups to ensure efficiency.
• Adaptability and flexibility - Able to change focus under changing situations.
• Technical expertise - Ability to troubleshoot and fault rectification variety of issues.
• Attention to detail - Including written and work carried out.
• Customer service - excellence.
• Teamwork - Build effective internal and external relationships.
• Attention to detail - Including written and work carried out.
• Customer service - excellence.
• Teamwork - Build effective internal and external relationships.

What we do for you:

At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.

We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes:

• Contributory Pension Scheme
• Private Medical Insurance
• 33 days Annual Leave (including public and privilege holidays)
• Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme)
• Flexi-TIme

Commitment to Diversity:

We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs.

Who We Are:

Leidos UK & EUROPE - we work to make the world safer, healthier, and more efficient through technology, engineering and science.

Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation.

What Makes Us Different:

Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can inspire change.

Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours.

People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

Pay Range:

£61,500.00-£78,800.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.