2nd Line Support Engineer - Hybrid, UK Travel, 25 Days PTO

First Recruitment Services Ltd.; Shoreham-by-Sea; Presencial; GBP 23 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

25 days holiday

Birthday day off

Company pension

Training & development

Volunteering days

Company car (eligible)

Hybrid working

Resumo da oferta

First Recruitment Services Ltd. is seeking a 2nd Line Support to join the Client Services team in Shoreham-by-Sea. You will own customer cases end-to-end, troubleshoot using Linux CLI and PostgreSQL, and ensure issues are resolved within SLA while supporting a varied customer base.

Occasional UK travel is required; a valid UK driving license is essential. The role is office-based initially, moving to hybrid after three months, with 9am–6pm or 10am–7pm shifts. Salary £25,000 per year.

Qualificações

• Experience with Linux CLI troubleshooting and administration.
• Strong communication with technical and non-technical stakeholders.
• Proactive, self-motivated with good time management.

Responsabilidades

• Occasional travel to customer sites across the UK.
• Own customer cases end-to-end: triage, set expectations, resolve within SLA.
• Troubleshoot issues using Linux CLI and PostgreSQL.

Conhecimentos

Linux CLI

PostgreSQL

Customer-focused

Communication

Time management

Independence

Descrição da oferta de emprego

First Recruitment Services Ltd. is seeking a 2nd Line Support to join the Client Services team in Shoreham-by-Sea. You will own customer cases end-to-end, troubleshoot using Linux CLI and PostgreSQL, and ensure issues are resolved within SLA while supporting a varied customer base.

Occasional UK travel is required; a valid UK driving license is essential. The role is office-based initially, moving to hybrid after three months, with 9am–6pm or 10am–7pm shifts. Salary £25,000 per year.