2nd Line Support Engineer – 11918HS

Proactive IT; West of England, Greater London; Hybrid; GBP 40,000 - 45,000; Full time

Benefits offered by this job

Bonus

Job summary

Proactive Appointments Limited is seeking a proactive Systems Support Engineer to join the technical team in a hybrid role across Northampton and London. You will provide day-to-day support for Microsoft 365, Azure AD and Exchange Online, plus Zoho CRM and related Zoho apps.

You’ll troubleshoot, manage CRM workflows and assist with onboarding and general SaaS administration. The role involves collaborating with developers and solution architects; strong communication and team-fit are essential.

Qualifications

• Experience with Microsoft 365 and core cloud services.
• Familiarity with Zoho CRM and Zoho applications.
• Strong communication and ability to work in a team.

Responsibilities

• Provide front-line support for Microsoft applications including O365 Admin, Exchange Online, Azure AD.
• Troubleshoot and support Zoho applications, primarily Zoho CRM.
• Maintain CRM workflows, dashboards and automations in Zoho CRM.
• Assist onboarding/offboarding, user account setup and permissions.
• Support administration of SaaS tools and liaise with technical team on escalations.

Skills

Microsoft 365 & cloud services

Azure AD

Exchange Online

Zoho CRM

Zoho applications

Strong communicator

Tools

Zoho CRM

Office 365 Admin

Job description

11918HS
£40k – 45k per year + Bonus

2nd Line Support Engineer

Northampton/ London | Permanent | Hybrid/ On-site | Up to £45k + Bonus

Our leading client are looking for a proactive and detail-oriented Systems Support Engineer to join their technical team. This role is primarily focused on providing day-to-day support across Microsoft applications (including Office 365, Azure AD and Exchange Online), Zoho applications with an emphasis on Zoho CRM, and general hardware related issues. You’ll be a key point of contact for troubleshooting, system queries, and supporting smooth day-to-day operations across the business.

The Systems Support Engineer will be an integral part of a highly efficient and respected technical team working alongside Machine Learning expertise, experienced software developers and solution architects. The ability to communicate and work effectively within a team is essential, as such the ideal candidate should be confident, engaging and personable.

Responsibilities

• Provide front-line support for Microsoft applications including O365 Admin, Exchange Online, Azure AD, and Azure VPN.
• Deliver day-to-day troubleshooting and user support across Zoho applications, primarily Zoho CRM.
• Maintain and configure CRM workflows, dashboards, and automations in Zoho CRM.
• Support onboarding and offboarding processes including user account setup and permissions.
• Assist with general administration of SaaS tools used across the business.
• Liaise with the broader technical team to resolve escalations and implement system improvements.

SKILLS AND EXPERIENCE REQUIRED

• Solid experience supporting Microsoft 365 and other core Microsoft cloud services.
• Familiarity with SaaS CRM platforms — Zoho CRM experience preferred, but knowledge of similar systems like Salesforce, Dynamics, or HubSpot is also beneficial.
• A strong communicator with a problem-solving mindset — confident working independently and as part of a team.
• Comfortable juggling multiple support requests and adapting to a fast-paced, evolving tech environment.
• Eager to grow and open to learning areas such as low-code scripting (e.g. Deluge in Zoho).

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

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