2nd Line Support Engineer

TN United Kingdom; Exeter; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a skilled 2nd Line Support Engineer to join their dynamic team in a hybrid role. This position is pivotal in ensuring the effective delivery of service desk services, where you will collaborate closely with the IT field team to resolve issues and maintain smooth operations for both company and customer systems. With access to a comprehensive perks platform and numerous professional development opportunities, this role offers a unique chance to grow your career while enjoying a balanced work-life environment. If you're passionate about IT support and eager to make a difference, this opportunity is for you.

Benefits

Discounts on fitness memberships

Dining discounts

Shopping discounts

Electric vehicle leasing program

Complimentary parking

Training and professional development opportunities

Qualifications

• Extensive knowledge of desktop and laptop hardware and software applications.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Provide 2nd/3rd line support for IT incidents and requests.
• Monitor and resolve issues raised in the logging system and via phone.
• Establish and maintain technical documentation.

Skills

2nd/3rd Line Support

Windows

Mac OS

Linux

Networking (TCP/IP, DHCP, DNS, VPN)

Active Directory

Communication Skills

Tools

VMware

Hyper-V

Job description

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Oscar Technology has partnered with a leading MSP just outside the Exeter area to recruit for a skilled 2nd Line Support Engineer to join their team - this is a hybrid position.

Job Description

As a 2nd Line Support Engineer, you will play a crucial role in the company's effective delivery of the service desk services. You will work closely with the IT field team to resolve issues and ensure the smooth operation of company and customer systems.

Responsibilities Include:

• Monitoring & dealing with issues raised in the logging system and directly through the phone.
• Providing 2nd/3rd line support for IT incidents and requests, ensuring timely resolution and user satisfaction.
• Performing necessary routine maintenance and updates to application operating systems and anti-virus software.
• Ensuring IT Policies, procedures, and security standards are being considered and followed.
• Assisting with data retrieval, backup management - either onsite or cloud-based.
• Establishing and maintaining technical documentation, including diagrams and knowledge articles.
• Having extensive knowledge of desktop and laptop hardware, operating systems (Windows, Mac OS, Linux), and software applications.
• Knowledge of virtualization technologies such as VMware and Hyper-V.
• Excellent knowledge of networking concepts such as TCP/IP, DHCP, DNS, and VPN.
• Familiarity with troubleshooting and resolving issues related to Microsoft environments.
• Knowledge of Active Directory and user account management.
• Understanding server administration tasks such as user management, file shares, and security.
• Strong communication and interpersonal skills.

Benefits

• Access to a comprehensive perks platform, offering discounts on fitness memberships, dining, shopping, and more.
• Electric vehicle leasing program.
• Complimentary parking.
• Numerous training and professional development opportunities.

Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.

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