IT Production Support Analyst

Corpay; Walsall; On-site; GBP 30,000 - 45,000; Full time

Job summary

A global technology organization is seeking a Production Support Analyst to join their IT team. You will support both internal and external client production systems, ensuring operational effectiveness. The role demands strong SQL skills, problem-solving abilities, and excellent communication, working flexibly between 7 am and 7 pm.

Benefits

4X Life insurance

5% employer pension contribution

Private Healthcare

25 days holiday plus Holiday Buy/Sell options

Benefits portal access

Employee Fuel Card

Access to LinkedIn Learning

Career progression

Hybrid working (optional)

Free on-site parking

Qualifications

• Experience in a busy environment requiring task prioritization.
• Good experience using SQL, able to run and create queries.
• Strong problem-solving, multi-tasking, and communication skills.

Responsibilities

• Ensure all high priority issues are progressed effectively.
• Respond to alerts, handling them efficiently.
• Carry out routine checks to detect issues before impact.

Skills

SQL

Problem-solving

Communication

Multi-tasking

Task prioritization

Job description

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Your role

To work within FleetCor’s IT organization supporting both internal and external client production systems.

The IT Production Support Analyst will work closely with Infrastructure teams and Application teams to ensure Fleetcor IT services are operational in line with customer expectations.

Ensure all high priority issues are progressed effectively.

Ensure production is running as expected, with issues found and fixed promptly.

Respond to alerts, handling them efficiently to remove or reduce Business impact.

Carry out routine and regular checks designed to detect issues before Business impact, ensure checks are effective and identify areas which need further monitoring.

Provide knowledge through documentation as new issues and situations are dealt with.

Contribute to maintaining an effective Change Management process.

Provide triage on issues from end users to identify the right team to resolve issues.

Contribute to Continuous Improvement activities.

As issues are often unique, it is important the candidate can process lots of information and logically combine them to develop a working theory of how to resolve the issue. They must communicate findings to other teams and own issues, even when engaging with other teams to assist. They should drive for resolution quickly and determine measures to prevent recurrence.

What you'll be doing

We are currently looking for a Production Support Analyst on a full-time, permanent basis, to work within Fleetcor’s IT organization supporting both internal and external client production systems.

The Production Support Analyst will work closely with Infrastructure teams and Application teams to ensure Fleetcor IT services are operational in line with customer expectations.

Provide expert knowledge, support & delivery in Incident Management, System Functionality & Development / Change, ensuring business objectives are met while maintaining quality and service requirements.

The role will be working between 7 am and 7 pm, so flexibility is required.

Key accountabilities

• Ensure all high priority issues are progressed effectively.
• Ensure production is running as expected, with issues found and fixed promptly.
• Respond to alerts, handling them efficiently to reduce business impact.
• Carry out routine checks to detect issues before impact, ensuring checks are effective and areas needing monitoring are identified.
• Support the organization’s core applications.
• Support both internal and external client production systems.

Skills and experience we’d like you to have

• Experience in a busy environment requiring task prioritization.
• Good experience using SQL, able to run and create queries.
• A quick learner with an inquisitive mindset, willing to learn new skills and products.
• Excellent communication skills, both personal and interpersonal, to interact with various individuals and departments.
• Ability to work under pressure.
• Strong problem-solving, multi-tasking, and opportunity identification skills.
• Ability to communicate technical information in non-technical language to users.

Nice to have

• ITIL knowledge is desirable but not essential.

The rewards we give you

• Excellent progression opportunities.
• Global company exposure.
• 4X Life insurance.
• 5% employer pension contribution.
• Private Healthcare.
• 25 days holiday plus Holiday Buy/Sell options.
• Benefits portal access.
• Employee Fuel Card.
• Access to LinkedIn Learning.
• Career progression.
• Hybrid working (optional).
• Free on-site parking.

About FLEETCOR

FLEETCOR is a global technology organization leading the future of commercial payments, with a culture of innovation. Our solutions help businesses control, simplify, and secure payments for fuel, payables, tolls, and lodging. Our solutions are used by millions in over 80 countries.

All employment offers are subject to satisfactory pre-employment vetting, including references and background checks, to meet legal and regulatory requirements.

FLEETCOR promotes diversity and equal opportunities, fostering an inclusive culture among our employees.