Infrastructure Engineer /Support Analyst

Ashton Court Group Ltd; Northampton; On-site; GBP 30,000 - 35,000; Full time

Job summary

Ashton Court Group Ltd is seeking an Infrastructure Engineer / Support Analyst to maintain internal IT systems and support Dynamics 365 operations. The role involves IT support, equipment provisioning, and compliance with security standards. Ideal candidates will possess strong troubleshooting skills and a focus on client satisfaction, backed by experience in a similar role.

Benefits

33 days annual leave, including bank holidays

Access to learning resources for Microsoft certifications

Auto-enrolment pension scheme

Employee wellbeing strategy

Free on-site parking

Qualifications

• 2+ years of experience in a support or technical analyst role.
• Experience supporting Microsoft Dynamics 365 applications.
• Familiarity with ITIL or other service management frameworks.

Responsibilities

• Provide 1st and 2nd line support for Microsoft Dynamics 365 applications.
• Maintain and support internal IT infrastructure including networks and equipment.
• Manage support tickets in line with SLAs using the ticketing system.

Skills

Problem-solving

Communication

Troubleshooting skills

Client-focused approach

Education

Bachelor’s degree in Information Technology

Tools

Microsoft Dynamics 365 CRM

Microsoft Office 365

Job description

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Business Services Manager at Ashton Court Group Ltd

We are seeking a capable and motivated individual to join our team as an Infrastructure Engineer / Support Analyst, responsible for supporting and maintaining our internal IT systems and hardware estate as well as supporting our Dynamics 365 support operation. This role is ideal for someone who enjoys hands-on technical work, thrives in a practical support environment, and takes pride in ensuring reliable internal and external IT operations.

About the Role

You will support the day-to-day operational needs of the business, focusing on internal IT systems, equipment, and processes. This includes laptop and equipment provisioning, maintaining the IT asset register, supporting networking and printer infrastructure, and helping us meet compliance requirements such as Cyber Essentials and Cyber Essentials Plus.

Main Duties and Responsibilities

Application Support (approx. 60%)

• Provide 1st and 2nd line support for Microsoft Dynamics 365 applications (internal and external users).
• Diagnose and resolve technical issues related to Dynamics 365 CRM
• Escalate complex cases, ensuring accurate and complete documentation is maintained
• Conduct remote troubleshooting sessions and collaborate with colleagues to reach timely resolutions
• Log, track, prioritise and manage support tickets in line with SLAs using our ticketing system
• Ensure customers are kept informed throughout the lifecycle of their tickets and receive clear, professional communication
• Identify recurring issues and contribute to process improvements and knowledge base documentation
• Contribute to team meetings and share insight on client support trends or platform improvements.

Infrastructure Support (approx. 40%)

• Maintain and support internal IT infrastructure including networks, laptops, desktops, printers, and display equipment
• Prepare and provision IT equipment for new starters, including imaging to company specifications and ensuring all ancillary equipment is supplied
• Support the onboarding of new users and participate in configuration/setup activities
• Maintain the asset register and manage the hardware lifecycle including secure decommissioning of equipment
• Manage the equipment store: tracking inventory, performing audits, and organising compliant disposal of outdated technology
• Perform routine patching, updates, and IT housekeeping to keep systems in optimal condition
• Support implementation and ongoing compliance with security and management standards, currently Cyber Essentials and Cyber Essentials Plus.

Knowledge and Experience

• 2+ years of experience in a support or technical analyst role
• Experience supporting Microsoft Dynamics 365 applications
• Exposure to working in a reseller, consultancy, or managed services environment
• Strong understanding of IT support processes, including triage and escalation workflows
• Familiarity with ticketing systems, incident management, and service-level driven environments
• Familiarity with ITIL or other service management frameworks.

Technical Skills

• Working knowledge of Microsoft Dynamics 365 CRM
• Strong troubleshooting skills across desktop and infrastructure environments
• Microsoft Office 365 administration
• Active Directory and Exchange Online
• Windows 10/11 operating systems; familiarity with macOS is a plus
• Networking fundamentals (DNS, DHCP, VPN)
• Experience with cloud services, remote support tools, and cybersecurity principles
• Microsoft Certified Professional or willingness to achieve MCP qualifications through self-study.

Personal Qualities

• A client-focused approach with strong interpersonal and communication skills
• High levels of enthusiasm, motivation, and a proactive attitude
• Calm, composed and solution-focused under pressure
• Excellent organisational skills and the ability to prioritise tasks effectively
• Detail-oriented with the ability to manage multiple priorities
• Strong problem-solving skills focused on practical, timely solutions
• Adaptability to changing client needs and shifting business priorities
• A team player who thrives in a collaborative environment
• Ability to communicate clearly and confidently with stakeholders at all levels.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field or vocational infrastructure qualification
• Additional certifications in Agile methodologies (e.g., Scrum Master) or ITIL (Information Technology Infrastructure Library) desirable.

What We Offer

• Industry aligned competitive salary
• 33 days annual leave, including bank holidays
• Access to learning resources to support study to achieve Microsoft certifications
• Bonus paid on passing agreed exams to gain specific Microsoft certifications
• Auto-enrolment pension schemewith options to increase your contributions
• Employee wellbeing strategy
• Free flu jabs
• Company events
• Free on-site parking.

About Us

We believe in our culture, values and staff successes. We invest in developing our staff and we support our employees with their professional development goals. We strive to offer an environment that provides our staff with the right work/life balance. We offer genuine career prospects: you will have a clear career progression path with the opportunity to become stakeholders within the business as it transitions to an employee-owned company.

This role is based at our Northampton HQ (Junction 15 M1). It is well suited to candidates living locally or within a reasonable commute. Due to the rural location of our office, access to your own transport is essential. This role is office-based, with scope for some hybrid working.

Interview Process

Ashton Court Group is an equal opportunities employer. Interviews are conducted in a two-stage process. Successful applicants will be invited to an initial 30-minute Teams meeting with a senior member of staff in the same discipline as the role for which you have applied. If successful, we will be inviting candidates to a second interview of up to one hour, including an assessment of your skills and experience and may include a technical test. Final interview and offer of employment meetings are held in person at our offices. Full details will be provided at a later date for those who are selected.

Strictly personal applications only. We have a strict company policy to recruit directly.We therefore do not accept speculative CVs and/or cold calls or LinkedIn connection requests from agencies to our Recruitment Team or Hiring Manager.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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