2nd Line IT Technician

Hatched Talent Solutions; Port Talbot; On-site; GBP 28,000 - 30,000; Full time

Job summary

A leading IT services company in South Wales is hiring a 2nd Line IT Technician. In this full-time, varied role, you'll support critical IT services, act as a technical bridge, and help solve complex issues both remotely and on-site. Ideal candidates will have extensive experience in IT support with strong knowledge of Microsoft platforms and cloud services, and will enjoy working in a customer-focused environment. Opportunities for training and career advancement are provided.

Benefits

Career development opportunities

Investment in new tech and training

Stable position in a supportive team

Qualifications

• At least 3 years experience in IT support.
• Strong knowledge of Microsoft technologies and networking.
• Familiarity with Microsoft Azure and VoIP systems is desirable.

Responsibilities

• Responding to and resolving 2nd line technical issues.
• Supporting cloud infrastructure, networks, servers, and diagnostics.
• Liaising directly with clients for support.

Skills

IT support

cloud

hardware administration

software administration

Microsoft Windows

networking (DNS/IP)

Office 365 administration

Job description

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£28,000 - £30,000 | Monday to Friday, 9:00am - 5:30pm | South Wales + On-site Client Work

Are you an experienced IT technician who enjoys solving complex technical problems and providing hands-on support?

Hatched Talent Solutions is proud to be partnering with a well-regarded IT services company in South Wales to recruit a 2nd Line IT Technician to join their growing support team.

This is a key role, supporting both in-house teams and clients across a variety of environments. You'll act as the technical bridge between 1st line support and senior engineers-handling cloud services, networks, servers, and more advanced diagnostic work.

What you'll be doing:

- Responding to and resolving 2nd line technical issues, both remotely and on customer sites.

- Supporting cloud infrastructure, networking, servers, and complex diagnostics.

- Assisting the 1st line team with escalated technical queries and mentoring where needed.

- Liaising directly with clients to troubleshoot problems and deliver clear, helpful guidance.

- Evaluating new technologies and software to stay ahead of the curve.

- Performing system checks, updates, and OS re-installations as required.

What we're looking for:

- At least 3 years of experience in IT support, including cloud, hardware, and software administration.

- Strong knowledge of Microsoft Windows, networking (DNS/IP), and Office 365 admin.

- Familiarity with Microsoft Azure and VoIP systems is highly desirable.

- A full UK driving licence (this role includes on-site visits).

- Professional, reliable, and customer-focused with excellent communication skills.

- Comfortable working independently and as part of a team.

Bonus skills (not essential but great to have):

- Microsoft certifications (e.g. MCP, MCSA, or MCSE).

- Previous experience in specifying and building cloud-based solutions.

Why apply?

- Work in a varied and hands-on role with a mix of office and field-based tasks.

- Be part of a company that values your input and invests in new tech and training.

- Full-time, stable position in a supportive team with career development opportunities.