2nd Line IT Support Technician — Hands-On, User-Focused

IO Associates; West of England; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Private medical insurance

Excellent holiday options

Job summary

IO Associates in Bristol is recruiting a 2nd Line IT Support Technician to join a busy Technology team delivering high-quality user experience. You will provide 2nd line and desktop support across a ~1,400-user environment, using Windows, Microsoft 365, and core networking skills.

Essentials include experience in a similar role, strong customer service, and knowledge of AD/Entra ID, DNS/DHCP, and Group Policy.

Qualifications

• Experience in a similar 2nd line / desktop support role.
• Confident supporting users at all levels with strong customer service and stakeholder management.
• Good working knowledge of Windows 10, Microsoft 365, Windows Server 2019/2022, Active Directory / Entra ID and Group Policy.
• Core networking fundamentals: DNS, DHCP, IP networking & telephony basics.
• Self-motivated, methodical and organised.
• Logical problem-solver with a "see it through" approach.

Responsibilities

• Provide 2nd line and desktop support across a c.1,400-user environment.
• Hands-on troubleshooting with strong ticket ownership.
• Exposure to more technical and infrastructure work over time.

Skills

2nd line support

Desktop support

Customer service

Stakeholder management

Tools

Windows 10

Microsoft 365

Windows Server 2019/2022

Active Directory

Entra ID

Group Policy

Job description

IO Associates in Bristol is recruiting a 2nd Line IT Support Technician to join a busy Technology team delivering high-quality user experience. You will provide 2nd line and desktop support across a ~1,400-user environment, using Windows, Microsoft 365, and core networking skills.

Essentials include experience in a similar role, strong customer service, and knowledge of AD/Entra ID, DNS/DHCP, and Group Policy.