2nd Line IT Support Engineer – Onsite & Field Projects

Bench IT; City Of London; On-site; GBP 34,000 - 42,000; Full time

Job summary

Bench IT is seeking a 2nd Line Support Engineer for an onsite and field role in London. You will join an onsite team supporting a large financial organisation, with occasional field-based deployments and re-configurations.

The role requires strong IT support skills, excellent customer service, and a willingness to travel with a driving licence. Field work accounts for about 30% of the time, with the rest spent resolving IT issues on site.

Qualifications

• 2nd line support experience is required.
• Onsite and field work with occasional deployments.
• Must have a driving licence and vehicle.
• Willingness to travel for field projects.

Responsibilities

• Provide IT diagnostics and resolutions on site for the primary customer.
• Support field-based deployments and re-configurations as needed.
• Participate in project work (~30% of the time).
• Maintain excellent customer service and professional communication.

Skills

IT support skills

Customer service

Driving licence

Field-based work

Can-do attitude

Job description

Bench IT is seeking a 2nd Line Support Engineer for an onsite and field role in London. You will join an onsite team supporting a large financial organisation, with occasional field-based deployments and re-configurations.

The role requires strong IT support skills, excellent customer service, and a willingness to travel with a driving licence. Field work accounts for about 30% of the time, with the rest spent resolving IT issues on site.