2nd Line IT Support Engineer

Jonas Software; West Midlands Combined Authority; Hybrid; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a proactive 2nd Line IT Support Engineer to join their dynamic team. This role offers the opportunity to work on a variety of support requests across multiple products, ensuring smooth operations for clients. The ideal candidate will thrive in a fast-paced environment, showcasing strong communication skills and a collaborative spirit. With a focus on problem-solving and attention to detail, you will play a key role in maintaining high standards of service. Join a forward-thinking company that values innovation and professional growth, and make a significant impact in the IT support landscape.

Qualifications

• Experience in IT support and helpdesk roles is essential.
• Knowledge of Windows environments and networking is crucial.

Responsibilities

• Provide 2nd line IT support for hardware, software, and networking issues.
• Mentor 1st Line Support Team and assist with high-level tickets.

Skills

IT & helpdesk experience

Knowledge of Networks and Windows environments

Excellent communication skills

Problem-solving strategies

Attention to detail

Education

MCP qualifications or progress towards them

Full UK driving license

Job description

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Job Description:

2nd Line IT Support Engineer - Vesta Software Group UK

ABOUT THE COMPANY:

The Vesta Software Group acquires, manages, and builds software companies in a variety of vertical markets, enabling them to be clear leaders in their industries. Our companies provide mission-critical enterprise solutions for vertical industries across the entire industry value chain.

Job Description:

2nd Line IT Support Engineer - Vesta Software Group UK

ABOUT THE COMPANY:

The Vesta Software Group acquires, manages, and builds software companies in a variety of vertical markets, enabling them to be clear leaders in their industries. Our companies provide mission-critical enterprise solutions for vertical industries across the entire industry value chain.

Being a portfolio group of Jonas Software (within Constellation Software Inc.), the Vesta Software Group is all about strengthening businesses within the markets in which we compete and enabling them to grow – whether through organic measures such as new initiatives and product development, day-to-day business, or through acquisitions.

http://www.vestasoftwaregroup.com/

https://jonassoftware.com/

POSITION:

Vesta IT is seeking a 2nd Line Support Engineer who has strong communication skills and a collaborative approach. The ideal candidate will have a keen interest in technology and perform well under pressure in a busy environment. They should be willing to learn new skills, have a logical approach to problem-solving, and pay close attention to detail. The position will primarily be based at the Birmingham Headley office with some work from home.

Job Responsibilities

This role involves working as part of an internal team to service support requests across a variety of products for multiple businesses. Support responsibilities include Desktop, Server, Active Directory, Networking, VOIP, and Cloud Services. You will be required to communicate via email, telephone, and video call to resolve issues within defined timeframes. Furthermore, you will collaborate with senior team members and participate in team projects, including on-site visits when necessary.

Reporting to Service Desk Team Lead the core responsibilities are:

• Serve as an escalation point for the 1st Line Support Team, mentoring and sharing knowledge with creating and maintaining end-user guides.
• Provide 2nd line IT support, including hardware, software, network troubleshooting, and reassign high-level tickets where necessary.
• Configure client computer systems and assist with resolving issues.
• Carry out routine maintenance tasks such as end-user patch management, asset tracking, and internal auditing.
• Record and document processes that include Problems, Changes, and Releases.
• Support endpoint environments, including Windows 10 to Windows 11 and MS Office 2016 to 365.
• Set up and configure new hardware, system upgrades, installations, configurations, and inventory management (laptops, desktops, mobile devices).
• Manage expectations for relevant stakeholders.
• Support and troubleshoot a range of devices, applications, and services (Windows Server, Office 365, Firewalls, Antivirus, VOIP Phone Systems, VPN etc.)
• Experience with administrating Microsoft server on-premises and cloud-based environments is desirable.
  
  

Job Qualifications

• IT & helpdesk experience
• Knowledge of Networks and Windows environments
• MCP qualifications or progress towards them
• Hold a full UK driving license and have access to your own vehicle
  
  

Your personal characteristics will include:

• Ability to work on his/her own initiative.
• Excellent communication skills about technical issues.
• Demonstrate practical knowledge and problem-solving strategies.
• Solution-focused, with ability to prioritise
• High attention to detail
• Self- motivated and keen to learn and share knowledge.
• Ability to meet deadlines.
• Have a can-do attitude.
• Ability to take complex technical solutions and simplify for end users
• Have a willingness to learn new systems.
• Promote and maintain high quality work and deliver in a professional manner.
• Team player
  
  

Business Unit:

Vesta Software Group - UK IT

Scheduled Weekly Hours:

37.5

Number of Openings Available:

1

Worker Type:

Regular

Career Site:

More About Jonas Software:

Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.

Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.

IS THIS YOU?

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

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West Midlands, England, United Kingdom 2 weeks ago

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