2nd Line IT Support Engineer

Visionist; Ringwood; On-site; GBP 35,000 - 45,000; Full time

Job summary

A consulting firm in the UK is looking for a 2nd Line IT Support Engineer to provide vital support across government departments. You will be responsible for assisting 10,500 users, managing asset requests, and ensuring high-quality customer service. Applicants should have over 3 years of VIP and 2nd line support experience, with skills in Windows and Mac OS, as well as certifications such as ITIL and MCSA. Security clearance is required for this role.

Qualifications

• 3+ years of 2nd line support experience required.
• Experience in asset management within Service Now is a must.
• ITIL Foundation Certification is preferred.

Responsibilities

• Provide 2nd line support to 10,500 staff across London.
• Assist in maintaining processes and work instructions.
• Responsible for VIP support across DIT and BEIS.

Skills

3 + Years VIP support experience

Windows 10 and Mac OS expertise

Office 365 expertise

Troubleshooting in Zscaler and Okta

Strong Apple iPhone support skills

Strong knowledge of Audio-visual equipment

Strong Service Now experience

Excellent customer facing skills

3 + Asset Management experience

ITIL Foundation Certification

MCSA Windows 10 certification

Job description

Job Title

2nd Line IT Support Engineer

Reports To

Head of Product Development and Architecture

Working Hours

40 hours per week

Location

London, UK

Company Profile

Smarter Technologies’ ability to flex and deliver small bespoke solutions and major transformation programmes is built on a model where the client’s needs and goals are prioritised over everything else.

Currently undergoing a period of rapid growth through word of mouth recommendations Smarter Technologies associates are right now helping senior leaders across Government plan and deliver some of the most exciting and truly transformational programmes required to modernise public services.

Job Spec

Visionist Consulting focuses on transforming the digital platforms, capabilities and processes for government departments, businesses and not-for‑profits. The role is onsite at one of Visionists customers BEIS (Business, Energy and industrial strategy) and Department of International Trade (DIT).

Description Of Role

BEIS and DIT have over 10,500 users to support.

Key Responsibilities

• 2nd line support to 10,500 staff based across London
• Provide the Request catalogue services to the end users
• Assisting with documenting and maintaining processes and work instructions
• Responsible for the VIP support across DIT and BEIS
• Responsible for asset management within the Incident process of issuing/receiving equipment

Skills And Experience

• 3 + Years VIP support experience
• 3 + Years 2nd line support experience
  • Windows 10 and Mac OS experts in end user support
  • Office 365 (thin and fat clients) expert in end user support
  • Trouble shooting in Zscaler and Okta a must.
• Strong Apple iPhone support skills
• Strong Knowledge of Audio-visual equipment to support the ministerial meeting rooms
• Strong Service Now experience across Request and Incident Management.
• Excellent Customer facing skills
• 3 + Asset Management experience within Service Now
• ITIL Foundation Certification a strong advantage
• MCSA Windows 10 certification – 70-697 and 70-698

Security Clearance

Security Clearance is a necessary requirement to work with our clients.

For Any Enquiries And Further Information Contact

[e-mail]