Senior 2nd‑Line IT Service Desk Engineer

Camlin Group; Lisburn; Vor Ort; GBP 28.000 - 40.000; Vollzeit

Zusammenfassung

Camlin Group seeks a Service Desk Engineer (Level 2) to provide advanced second‑line support across corporate IT services, including Endpoints, Office 365, SharePoint, E‑mail, Teams, AD, and applications. Based in Lisburn, you’ll work with a small team while contributing growth and expansion of the company.

Occasional travel may be required. Ideal candidates have proven Level 2 IT support experience, strong Windows/MS 365 troubleshooting, and familiarity with ITSM tools.

Qualifikationen

• Proven Level 2 IT support experience.
• Strong troubleshooting across Windows and MS 365.
• Experience using ITSM tools such as Jira Service Management or ServiceNow.
• Solid understanding of ITIL 4 principles and practices.
• Excellent communication with both technical and non‑technical stakeholders.

Aufgaben

• Act as second‑line support for incidents and service requests escalated from Level 1.
• Restore normal service operation in line with SLAs and OLAs.
• Own tickets end‑to‑end through resolution, including vendor escalation.
• Communicate progress and resolution clearly to stakeholders.
• Provide advanced support across OS, Microsoft 365, identity & access management, networking, and core apps.
• Troubleshoot and maintain high‑availability systems in cloud and on‑prem environments.
• Perform patching, upgrades, monitoring, and proactive health checks.
• Support secure configuration aligned with ISO 27001 controls.
• Collaborate with project teams to transition new solutions into operations.
• Participate in on‑call rotations and travel as needed.

Kenntnisse

Windows support

Microsoft 365

Troubleshooting

ITIL 4

Strong communication

Tools

Jira Service Management

ServiceNow

Jobbeschreibung

Camlin Group seeks a Service Desk Engineer (Level 2) to provide advanced second‑line support across corporate IT services, including Endpoints, Office 365, SharePoint, E‑mail, Teams, AD, and applications. Based in Lisburn, you’ll work with a small team while contributing growth and expansion of the company.

Occasional travel may be required. Ideal candidates have proven Level 2 IT support experience, strong Windows/MS 365 troubleshooting, and familiarity with ITSM tools.