Service Desk Engineer

Fyre Global Ltd; Hull and East Yorkshire; Sur place; GBP 32 000 - 36 000; Plein temps

Résumé du poste

Fyre Global Ltd. is seeking a Service Desk Engineer (2nd Line) to join a Hull-based IT service desk. The role covers both 1st and 2nd line support, with room to grow into more responsibility within a lean, hands-on team.

You will handle escalations, coach 1st line colleagues, own workstation build processes, and keep asset records up to date while supporting production tech and ERP/MES devices. A clear path to progression is available.

Qualifications

• Experience supporting Windows and Microsoft 365/Azure environments including AD/Entra ID, Intune/Autopilot (or SCCM)
• Familiarity with Exchange Online and SharePoint
• Comfortable with ITSM tools and working to SLAs
• Nice to have ITIL Foundation
• Full UK driving licence required

Responsabilités

• Support both 1st and 2nd line, from password resets to complex issues
• Escalate from 1st line when necessary and guide colleagues
• Coach 1st line staff and help grow the team's capability
• Own and improve workstation build: configuration, deployment and decommissioning
• Keep accurate hardware and software asset records
• Support production and shop-floor tech like label printers and ERP/MES devices
• Write SOPs and knowledge base articles to codify fixes
• Contribute to infrastructure projects, new site set-ups and technology rollouts
• Collaborate with infrastructure and cyber security teams to triage incidents

Connaissances

Windows support

Microsoft 365

Active Directory

ITSM

Outils

ITIL/SCCM/Autopilot

Entra ID

Intune

SharePoint

Description du poste

Service Desk Engineer (2nd Line) - Microsoft / Windows - Hull

Are you a strong 1st liner ready for the next step, or a 2nd line engineer who wants a role with real variety?

We're working with a manufacturing business on the lookout for a 2nd Line IT Service Desk Engineer to join its Hull-based Service Desk. It's part of a lean, close-knit team where everyone gets stuck in, so you'll see the full picture rather than being boxed into one narrow queue.

What you'll be doing

This is a hands-on role with room to grow into more responsibility.

• Supporting both 1st and 2nd line, from password resets to the more complex issues
• Picking up escalations from the 1st line technicians when they can't resolve something on first fix
• Guiding and coaching 1st line colleagues, helping to build the team's capability
• Owning and improving the workstation build process: how devices are configured, deployed and decommissioned
• Keeping accurate hardware and software asset records
• Supporting production and shop-floor tech like label printers, handheld scanners and ERP/MES devices
• Writing SOPs and knowledge base articles so fixes don't just live in people's heads
• Getting involved in infrastructure projects, new site set-ups and technology rollouts
• Working alongside the infrastructure and cyber security colleagues to triage incidents and support security initiatives

What they care about

• Someone with real passion for the work and the right attitude, not just someone ticking off tickets
• Someone who wants to learn, work hard and do well
• A clear communicator who can explain technical issues to anyone, and keep people informed when things go wrong

The technical bit

• Experience supporting Windows and Microsoft 365 / Azure, including Active Directory / Entra ID, Intune / Autopilot (or SCCM), Exchange Online and SharePoint
• Comfortable using ITSM tools and working to SLAs
• Nice to have: ITIL Foundation
• Full UK driving licence required

Why this is worth a look

• You’ll get genuine variety: service desk, builds, asset management, security and projects all in one role
• It’s a small team, so you’ll have visibility and influence rather than being a small cog in a big machine
• You’ll report directly into the newly appointed Service Desk Team Lead, so there’s real scope to learn from someone who’s just stepped up themselves
• There’s a clear route to progress as the centralised support model grows

If you want a role where you can get stuck in, keep learning and make a visible impact, this is one to look at