2nd Line Service Desk Engineer — Windows & Azure

FYRE Global Limited; Hull and East Yorkshire; Remote; GBP 32,000 - 42,000; Full time

Job summary

FYRE Global Limited is seeking a Service Desk Engineer (2nd Line) for its Hull-based team. You will support both 1st and 2nd line, handle escalations, and contribute to workstation builds, asset records, and onsite tech support.

The role offers hands-on variety across service desk, asset management, security collaboration, and IT projects, with opportunities to grow into more responsibility within a close-knit team.

Qualifications

• Solid technical foundations with a passion for the work and a readiness to learn.
• Able to explain technical issues to non-technical colleagues and keep people informed when things go wrong.
• Willing to learn, work hard and perform well in a hands-on environment.
• Experience supporting Windows and Microsoft 365/Azure environments including AD/Entra ID/Intune.

Responsibilities

• Support both 1st and 2nd line, from password resets to more complex issues.
• Escalate from 1st line when unresolved in first fix.
• Coach and guide 1st line colleagues to build the team’s capability.
• Own and improve workstation build: config, deployment and decommissioning.
• Maintain accurate hardware and software asset records.
• Support production and shop-floor tech (label printers, handheld scanners, ERP/MES devices).
• Write SOPs and knowledge base articles to capture fixes.
• Get involved in infrastructure projects, new site setups and tech rollouts.
• Collaborate with infrastructure and cyber security teams to triage incidents.

Skills

Windows

Microsoft 365

Azure

Active Directory

Entra ID

Intune

Autopilot

SCCM

Exchange Online

SharePoint

ITSM tools

Tools

SCCM

Entra ID

Exchange Online

SharePoint

ITSM Tools

Job description

FYRE Global Limited is seeking a Service Desk Engineer (2nd Line) for its Hull-based team. You will support both 1st and 2nd line, handle escalations, and contribute to workstation builds, asset records, and onsite tech support.

The role offers hands-on variety across service desk, asset management, security collaboration, and IT projects, with opportunities to grow into more responsibility within a close-knit team.