2nd Line Infrastructure Engineer – Growth & Impact

Fujitsu Limited; Bracknell; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

26 Days leave + public holidays (3)

Pension – double matching up to 10%

Life assurance

Companywide incentive plans

Flexible benefits

Perks at work – employee discounts

Employee assistance programme / vGP

Job summary

Fujitsu Limited is seeking a Junior Infrastructure Engineer in the United Kingdom to provide essential service desk support and 2nd line incident resolution. You will monitor live events, escalate where needed, and collaborate within a small 2nd line team to keep the estate running smoothly.

The role emphasizes proactive incident handling, customer service excellence, and willingness to undergo security clearance. Primary location is required with UK coverage considerations.

Qualifications

• Experience in a service desk with 2nd line support.
• Familiar with Windows 10-11.
• Experience using SCSM, SCCM, SCOM.
• Proficient with MS Office 2016-Office 365.
• VMware desktop and server solutions experience.

Responsibilities

• Raise and support technical escalations from the customer through the service desk to resolution from 1st/2nd line, escalating to 3rd line when needed.
• Monitor live events and provide direct 2nd line support to the estate.
• Work as part of a small 2nd line team to support the estate.
• Demonstrate proactive incident response and effective communication with customers.

Skills

2nd line engineer

Proactive support

Tools

SCSM

SCCM

SCOM

VMware

MS Office 2016-365

Job description

Fujitsu Limited is seeking a Junior Infrastructure Engineer in the United Kingdom to provide essential service desk support and 2nd line incident resolution. You will monitor live events, escalate where needed, and collaborate within a small 2nd line team to keep the estate running smoothly.

The role emphasizes proactive incident handling, customer service excellence, and willingness to undergo security clearance. Primary location is required with UK coverage considerations.