Senior 2nd Line Infrastructure Support Analyst

Computacenter; Nottingham; On-site; GBP 32,000 - 42,000; Full time

Job summary

Computacenter is seeking a 2nd Line Command Support specialist in the UK to resolve incidents and fulfil service requests within SLA targets. You will manage tickets, provide escalations, and collaborate with 3rd Line specialists to drive efficient service delivery.

Location options include Milton Keynes, Nottingham or Hatfield. UK security clearance eligibility is required, and the role is full-time in our offices.

Qualifications

• 3+ years of experience in 2nd line infrastructure support, ideally with hands-on experience in resolving server-related incidents.
• Strong problem-solving abilities, with the ability to stay calm and efficient in a high-pressure environment.
• Excellent organisational and communication skills, capable of collaborating across teams and addressing service issues in a methodical and efficient manner.

Responsibilities

• Resolve incidents and fulfil service requests within SLA targets, providing excellent customer service.
• Manage tickets so incidents, requests and problems are progressed within agreed timeframes.
• Support other 2nd Line Analysts with technical escalations and efficient service delivery.
• Collaborate across teams on problem-solving and project work.
• Support infrastructure changes, helping to minimise disruption.

Skills

Microsoft Teams

Microsoft Exchange

OneDrive for Business

SharePoint

PowerShell

Antivirus Solutions

Symantec Endpoint Protection

McAfee

Microsoft Defender

Ivanti UWM

Environment Manager

Application Control

Performance Manager

ScienceLogic

SCOM

Active Roles

Recovery Manager

OS troubleshooting

Permissions

PKI

Job description

Computacenter is seeking a 2nd Line Command Support specialist in the UK to resolve incidents and fulfil service requests within SLA targets. You will manage tickets, provide escalations, and collaborate with 3rd Line specialists to drive efficient service delivery.

Location options include Milton Keynes, Nottingham or Hatfield. UK security clearance eligibility is required, and the role is full-time in our offices.