Infrastructure Analyst

Fujitsu; Basingstoke; On-site; GBP 40,000 - 48,000; Full time

Benefits offered by this job

26 Days annual leave

Life assurance

Companywide incentive plans

Flexible benefits

Perks at work – employee discounts

Employee assistance programme/ virtual

Relocation assistance

Job summary

Fujitsu in Basingstoke is seeking an Infrastructure Analyst to support and augment the existing Shared Service, operating on a 24/7 shift schedule and on-site at primary location.

You will monitor events, manage incidents via ServiceNow, perform problem, patch, change and request fulfilment within the defined service catalogue, while ensuring secure IT infrastructure operations.

Qualifications

• Experience in supporting secure IT infrastructures.
• Experience in incident resolution and/or system management of secure IT infrastructures.
• Base understanding of Systems Centre Operations Manager (SCOM).
• Base understanding of Systems Centre Configuration Manager (SCCM).
• Basic experience in Hyper-V.
• Anti-Virus management and reporting.
• Willing to obtain high level security clearance.

Responsibilities

• Event Management: Monitor Notifications and Events generated by automated systems and act as required when particular events/notifications occur.
• Incident Management: Incident logging, triage and assignment on the Service Manager Toolset and the ServiceNow Toolset. Manage the Incident to resolution with 3rd parties.
• Problem Management: Manage, monitor and resolve Problems in accordance with agreed SLA's.
• Patch Deployment: Deployment of monthly security patches to Microsoft server environments using SCCM.
• Change Management: Support and participate in Change Management Activities.
• Request Fulfilment: Receive and fulfil simple Service Requests based on the Service Catalogue.

Skills

IT security operations

Incident resolution

SCOM familiarity

Anti-Virus management

Tools

SCOM

SCCM

Hyper-V

Juniper Networks

Job description

Job Location: Basingstoke

Location Flexibility: Primary Location Only

At Fujitsu, our purpose is to make the world more sustainable by building trust in society through innovation. Founded in Japan in 1935, Fujitsu has been a pioneer in technology and innovation for decades. Today, as a world-leading digital transformation partner, we are committed to transforming business and society in the digital age. With approximately 130,000 employees across over 50 countries, Fujitsu offers a broad range of products, services, and solutions. We collaborate with our customers to co-create solutions that drive enterprise-wide digitalization while actively working to address social issues and contribute to the United Nations Sustainable Development Goals (SDGs).

This role is fully on site

Role

We are looking for a Infrastructure Analyst to Support & augment the existing Shared Service to provide support on a 24/7 shift pattern. The role will involve:

• Event Management: Monitor Notifications and Events generated by automated systems and act as required when particular events/notifications occur.
• Incident Management: Incident logging, triage and assignment on both the DNS Microsoft System Centre Service Manager Toolset and the Home Office ServiceNow Toolset. Manage the Incident to resolution in conjunction with the 3rd parties, keeping the Service Desk record in both Toolsets updated in accordance with agreed WI.
• Problem Management: Will manage, monitor and resolve Problems in accordance with agreed SLA's
• Patch Deployment: Deployment of monthly security patches to Microsoft server environments using the Microsoft SCCM toolset.
• Change Management: Support and participate as required in all Change Management Activities
• Request Fulfilment: Will receive and fulfil simple Service Requests based on the defined Service Catalogue including add, change or remove access to Production or Pre-Production.

Your Experience

• Experience in supporting secure IT infrastructures
• Experience in incident resolution and/or system management of secure IT infrastructures
• Base understanding of Systems Centre Operations Manager (SCOM)
• Base understanding of Systems Centre Configuration Manager (SCCM)
• Basic experience in Hyper-V
• Anti-Virus management and reporting
• Basic experience of Juniper Networks

Please note: It’s still worth applying even if you do not meet all the requirements above. We are passionate about investing in you and your career and if you have the transferable skills/ background in Service support this could be the next opportunity for you.

Due to the role requirements you will need to be eligible and willing to obtain a high level of security clearance.

Your Benefits

• 26 Days annual leave plus public holidays (3 flexible)Pension – Double matching contributions of up to 10%
• Life assurance
• Companywide incentive plans
• Your choices (Flexible benefits such as increased holidays/ travel/ dental critical illness and more)
• Perks at work – employee discounts
• Employee assistance programme/ virtual GP

Recruitment process

The recruitment process consists of one stage of interviews.

We are a Disability Confident Employer and will offer an interview to disabled applicants who meet the minimum/essential criteria for the role.

Achieve together

We are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.

We are people centric

Our work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion.

#DNS

Relocation Supported: No

Visa Sponsorship Approved: No

At Fujitsu, we are committed to an inclusive recruitment process that values the diverse backgrounds and experiences of all applicants. We believe that hiring people from a wide variety of backgrounds makes us stronger, not because it's the right thing to do, but because it allows us to draw on a wider range of perspectives and life experiences.