2nd Line Infrastructure Analyst – Secure IT Support

Computacenter PLC; Nottingham; On-site; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Disability Confident employer

Guaranteed interview

Job summary

Computacenter PLC is seeking a 2nd Line Command Support analyst in Nottingham to resolve incidents, manage service requests and support infrastructure changes. You will work with 3rd Line specialists and other support teams to improve customer experience while ensuring SLA targets are met.

The role requires at least three years in 2nd Line infrastructure support, with strong problem-solving and communication skills.

Qualifications

• At least three years of experience in 2nd Line infrastructure support, ideally with hands-on experience resolving server-related incidents.
• Strong problem-solving abilities in high-pressure environments and ability to stay calm and productive.
• Excellent organisational and communication skills with ability to collaborate across teams.

Responsibilities

• Resolve incidents and fulfil service requests within SLA targets, providing excellent customer service.
• Manage tickets so incidents, requests and problems are progressed within agreed timeframes.
• Support other 2nd Line Analysts with technical escalations and efficient service delivery.
• Collaborate across teams on problem-solving and project work.
• Support infrastructure changes, helping to minimise disruption.

Skills

Strong problem-solving abilities

Excellent communication

Collaborative teamwork

Tools

Microsoft Teams

Microsoft Exchange

Microsoft Defender

OneDrive for Business

SharePoint

PowerShell

AvePoint Cloud Backup

Antivirus Solutions

Microsoft Azure

AWS

Active Directory

Entra ID

Ivanti UWM

ScienceLogic

SCOM

DNS

DHCP

TCP/IP

Group Policy

Intune Policy

Active Roles

Recovery Manager

OS troubleshooting

PKI

Job description

Computacenter PLC is seeking a 2nd Line Command Support analyst in Nottingham to resolve incidents, manage service requests and support infrastructure changes. You will work with 3rd Line specialists and other support teams to improve customer experience while ensuring SLA targets are met.

The role requires at least three years in 2nd Line infrastructure support, with strong problem-solving and communication skills.