Security-Cleared 1st Line Support Analyst (Nottingham)

Computacenter

Nottingham

On-site

GBP 32,000 - 45,000

Full time

3 days ago

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Job summary

Computacenter in Nottingham seeks a Security Cleared First Line Analyst to join a brand-new team. You will provide technical support and service delivery to Computacenter’s customers, handling incidents and requests and ensuring SLAs are met.

Responsibilities include incident investigation/resolution, knowledge management, and coaching within a proactive, customer-focused environment. The role requires working shifts 7am–7pm, on site in Nottingham, with strong emphasis on collaboration and

Qualifications

Experience in a Service Desk Support capacity with incident resolution for a large corporate customer.
Understanding of Corporate IT Environments and their relation to IT infrastructure users.
Good awareness of IT industry developments.
Excellent troubleshooting skills and customer-focused mindset.

Responsibilities

Manage incidents routed from First Level analysts and resolve within knowledge and contract.
Maintain technical knowledge and expertise for customer-specific applications.
Progress/close incidents to a satisfactory conclusion on the incident management system.
Liaise with the team and other analysts/customers on open incidents ensuring SLA adherence.
Escalate potential service issues with Line Manager and assist on projects as requested.