2nd Line Infrastructure Specialist – Incident & Change

Computacenter AG & Co. oHG; Nottingham; Presencial; GBP 28.000 - 42.000; Jornada completa

Descripción de la vacante

Computacenter AG & Co. oHG is seeking a 2nd Line Analyst to support infrastructure across office locations in Milton Keynes, Nottingham, or Hatfield. The role involves handling incidents, service requests, and technical escalations while collaborating with 3rd Line specialists.

The position requires at least three years in 2nd Line infrastructure support, strong problem-solving, and solid communication skills to operate in a high-pressure environment. UK Security Clearance eligibility is noted.

Formación

• At least three years of experience in 2nd Line infrastructure support, ideally with hands-on experience in resolving server-related incidents.
• Strong problem-solving abilities and ability to stay calm under pressure.
• Excellent organisational and communication skills, able to collaborate across teams and address service issues methodically.

Responsabilidades

• Resolve incidents and fulfil service requests within SLA targets with high-quality customer service.
• Manage tickets so incidents, requests and problems progress within agreed timeframes.
• Support other 2nd Line Analysts with technical escalations and efficient service delivery.
• Collaborate across teams on problem-solving and project work.
• Support infrastructure changes to minimise disruption.

Conocimientos

Microsoft Teams

PowerShell

Security clearance

Incident resolution

Herramientas

Ivanti UWM

ScienceLogic

SCOM

Quest Active Roles

Descripción del empleo

Computacenter AG & Co. oHG is seeking a 2nd Line Analyst to support infrastructure across office locations in Milton Keynes, Nottingham, or Hatfield. The role involves handling incidents, service requests, and technical escalations while collaborating with 3rd Line specialists.

The position requires at least three years in 2nd Line infrastructure support, strong problem-solving, and solid communication skills to operate in a high-pressure environment. UK Security Clearance eligibility is noted.