259193 Secretary

NHS Scotland; Dumfries; On-site; GBP 21,000 - 24,000; Full time

Job summary

NHS Dumfries and Galloway is seeking a Band 3 Secretary to join the Acute & Diagnostic Administration Services Team. You will provide secretarial and administrative support to clinical teams and coordinate patient communications to ensure a high-quality, efficient service throughout the patient journey.

The role requires strong IT skills, excellent organisation, and the ability to work independently while collaborating across specialties.

Qualifications

• SVQ Level 3 in Business & Administration (or equivalent experience).
• Strong IT and keyboard skills.
• Excellent organisational and communication skills.
• Attention to detail and accuracy.
• Flexible, positive and customer-focused attitude.

Responsibilities

• Provide comprehensive secretarial and administrative support to clinical teams
• Coordinate patient communications and respond to enquiries from patients, staff and healthcare professionals
• Support multidisciplinary teams, meetings and specialty services
• Prepare letters, reports and clinical correspondence
• Manage and prioritise a varied workload in a busy healthcare environment
• Help ensure patients experience a smooth and efficient journey through our services
• Work collaboratively across specialties, providing flexibility and cross-cover where required

Skills

Organised

Proactive

Excellent communication

Microsoft Office

Independent worker

Calm under pressure

Customer-focused

Education

SVQ Level 3 in Business & Administration (or equivalent experience)

Tools

MS Office

Job description

Be at the heart of patient care. Join our Acute & Diagnostic Administration Team.

Are you highly organised, motivated and passionate about making a difference behind the scenes? Do you thrive in a fast-paced environment where no two days are the same? If so, we would love to hear from you!

NHS Dumfries & Galloway is looking for an enthusiastic Band 3 Secretary to join our Acute & Diagnostic Administration Services Team. This is an exciting opportunity to play a vital role in supporting clinical teams and ensuring patients receive a high-quality, efficient service throughout their healthcare journey.

What you'll do

As a key member of the administration team, you will:

• Provide comprehensive secretarial and administrative support to clinical teams
• Coordinate patient communications and respond to enquiries from patients, staff and healthcare professionals
• Support multidisciplinary teams, meetings and specialty services
• Prepare letters, reports and clinical correspondence
• Manage and prioritise a varied workload in a busy healthcare environment
• Help ensure patients experience a smooth and efficient journey through our services
• Work collaboratively across specialties, providing flexibility and cross-cover where required

What we're looking for

We're seeking someone who is:

• Organised, proactive and able to prioritise competing demands
• An excellent communicator with a professional and caring approach
• Experienced in administration and confident using Microsoft Office applications
• Able to work independently while also being a supportive team player
• Calm under pressure, adaptable and committed to delivering excellent service
• Passionate about making a difference to patients and colleagues alike

Why join us?

At NHS Dumfries & Galloway, our administration teams are essential to delivering outstanding patient care. You'll be part of a friendly, supportive team where your contribution is valued and where you'll have opportunities to develop your skills, gain experience and make a real impact every day.

What you'll bring

• SVQ Level 3 in Business & Administration (or equivalent experience)
• Strong IT and keyboard skills
• Excellent organisational and communication skills
• Attention to detail and a commitment to accuracy
• A flexible, positive and customer-focused attitude

Make a difference every day

Whether supporting clinicians, helping patients navigate their care, or ensuring vital information reaches the right place at the right time, your work will directly contribute to the delivery of safe, effective healthcare.

Please note: Interviews will be in person only, in Dumfries, as a typing test will be part of the interview process. Unfortunately, we are unable to offer Virtual interviews on this occasion.

Informal enquiries are welcome, please contact Rachael Barrett - [e-mail] or Tel: [phone] Ext. 32321

If you require a Work Visa, please check to see if you and the vacancy you are applying for are eligible by visiting the Home Office website: https://www.gov.uk/check-uk-visa

RIGHT TO WORK IN THE UNITED KINGDOM

NHS Dumfries and Galloway has a legal obligation to ensure that it does not employ any worker who has not been granted the relevant permission to work in the UK. This permission is without exception granted by the UK Border Agency. We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category.

WORK VISA

If you require a Work Visa, please check to see if you and the vacancy you are applying for are eligible by visiting the Home Office website: https://www.gov.uk/check-uk-visa

UNITED KINGDOM REGISTRATION

NHS Dumfries & Galloway are unable to support OSCE Training for international nurses for vacancies. Vacancies requiring professional registration require full United Kingdom registration with the appropriate council (eg NMC, HCPC, GMC, GDC etc).

EQUALITY AND DIVERSITY

NHS Dumfries and Galloway is committed to encouraging equality and diversity among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Dumfries and Galloway welcomes applicants from all sections of the community.

PUBLIC PROTECTION

Public protection practice encompasses the recognition and management of risk in order to prevent or reduce harm to children, (including unborn babies), young people and adults. All public protection legislation, and NHS Dumfries and Galloway (NHSDG) policies and guidance are founded on the United Nations Convention on the Rights of the Child and the European Convention on Human Rights, and the principles of these Conventions underpin all NHSDG core business.