24/7 Traffic Incident Controller

National Highways; Willenhall; On-site; GBP 36,000 - 38,000; Full time

Job summary

National Highways in England is recruiting Traffic Officers for an outstation at Chelston (TA21 9PL). You will provide a customer-focused service by managing incidents, coordinating traffic management and supporting the safety of road users.

The role operates 24/7, 6 days on/3 days off, with shifts including early, late, night, and rest days. A full driving licence with up to 3 points and ability to commute within an hour are required.

Qualifications

• Full driving licence with no more than 3 points required.
• Live within one hour's commutable distance of the vacancy location.
• Experience of motorway driving.
• Knowledge of and experience of contributing to safety in the work place.
• Provide and deliver a high quality customer service.
• Self-Motivated Team Player.
• Experience of successfully working unsupervised.

Responsibilities

• Respond and resolve incidents on the strategic road network with safe and timely action.
• Deploy traffic management and work collaboratively with colleagues, emergency services and other responders.
• Work within a team to contribute proactively and achieve required performance targets.
• Communicate using a range of technologies including radio and mobile telephony to provide accurate and timely scene updates to colleagues, partners, stakeholders and customers.
• Take personal responsibility for the safety of self and others by reporting and acting on any potentially unsafe activities or conditions.
• Maintain records of vehicles and equipment.

Skills

Driving licence

Customer service

Team player

Self-motivated

Independent work

Job description

National Highways in England is recruiting Traffic Officers for an outstation at Chelston (TA21 9PL). You will provide a customer-focused service by managing incidents, coordinating traffic management and supporting the safety of road users.

The role operates 24/7, 6 days on/3 days off, with shifts including early, late, night, and rest days. A full driving licence with up to 3 points and ability to commute within an hour are required.