[5622] Traffic Officer

National Highways; Edithmead; On-site; GBP 36,000 - 38,000; Full time

Job summary

National Highways at Edithmead outstation requires Traffic Officers to manage incidents on the strategic road network with a focus on safety and timely response. The role involves 24/7 shifts, including days, nights and weekends, and requires driving as part of duties.

Applicants should have a full driving licence (max 3 points) and motorway driving experience, with a commitment to delivering high-quality customer service in a fast-paced environment.

Qualifications

• Must hold a full driving licence with no more than 3 points.
• Experience of motorway driving is essential.
• Able to deliver high-quality customer service.

Responsibilities

• Respond to incidents on the strategic road network and deploy traffic management as needed.
• Work within a team to meet performance targets.
• Provide timely scene updates to colleagues and stakeholders using radio and mobile devices.
• Take personal responsibility for safety of self and others; report unsafe conditions.
• Maintain records of vehicles and equipment.

Skills

Full driving licence

Motorway driving experience

Customer service

Team player

Self-motivated

Able to work unsupervised

Job description

We are currently recruiting for Traffic Officers to be based at the following outstation:

Edithmead, Highbridge TA9 4HF

You will provide a customer focused service through effective management of the strategic road network as part of a team by dealing with the management of incidents such as road traffic collisions, removal of debris and other unplanned events.

Our Traffic Officers operate 24/7, 365 days of the year, so our officers work 6 days on, 3 days off. Consisting of: 3 earlies (6am – 2.26pm), 3 lates (2pm – 10.26pm), 3 rest, 3 covers (can be any of these shifts), 3 nights (10pm – 6.26am), 3 rest.

The starting salary for this role is up to £36,262.50 (made up of base salary plus 25% shift allowance) increasing to up to £37,762.50 (made up of base salary plus 25% shift allowance) after 9 months probation.

• Working on the strategic road network you will respond and resolve incidents using safe and timely action which could include deploying traffic management and work collaboratively with colleagues, emergency services and other responders.

• Work within a team to contribute proactively and achieve required performance targets.

• Communicate using a range of technologies including radio and mobile telephony to provide accurate and timely scene updates to colleagues, partners, stakeholders and customers

• Take personal responsibility for the safety of self and others by reporting and acting on any potentially unsafe activities or conditions

• Maintain records of vehicles and equipment

About you.

• You will need to have a full driving licence, with no more than 3 points, to be considered for this position and during employment as you will be required to drive as part of your role

• Live within one hour's commutable distance of the vacancy location

• Experience of motorway driving

• Knowledge of and experience of contributing to safety in the work place

• Provide and deliver a high quality customer service

• Self-Motivated Team Player

• Experience of successfully working unsupervised

About us.

Here at National Highways, we manage and improve England’s motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership.

Operations is at the heart of keeping the strategic road network moving and ensuring our customers get the best possible experience when using our roads.

We address over 39,000 customer enquiries every month, plan and deliver all maintenance activities on the network, drive efficiencies and improvements across our systems and roads, and respond to incidents across 4,500 miles of motorways and major A-roads that we manage. All to make sure National Highways customers have safer, smoother, and more reliable journeys.

We are committed to creating a diverse environment and welcome applicants from all backgrounds.

*Please note, the advert may close ahead of the deadline if we receive a large number of applications.