24/7 Service Desk Technician - Growth, Learning & Perks

Exponential-e; Wales; On-site; GBP 22,000 - 29,000; Full time

Benefits offered by this job

Birthday leave

Charity leave

Health cover

Holiday purchase

Job summary

Exponential-e is seeking a 1st line IT Support professional to handle Windows desktop issues and network-related queries. You will resolve tickets via phone, portal, and email, and escalate when needed, ensuring SLAs are met.

You will communicate clearly with technical and non-technical staff, participate in access management tasks, and support multiple projects within a busy tech environment.

Qualifications

• 1st line support experience with Windows desktops and network solutions.
• CompTIA A+ or studying towards Fundamentals level in Microsoft 365/Azure or Network.
• Experience with ITIL-based ticketing systems.

Responsibilities

• Respond to manage support contacts and tickets as per SLAs.
• Work as a team to resolve customer requests via telephone, portal and email.
• Maintain understanding of internal escalation processes.

Skills

Windows 1st line support

Network troubleshooting

ITIL knowledge

Tools

Active Directory

Office 365

Microsoft 365

Azure

Job description

Exponential-e is seeking a 1st line IT Support professional to handle Windows desktop issues and network-related queries. You will resolve tickets via phone, portal, and email, and escalate when needed, ensuring SLAs are met.

You will communicate clearly with technical and non-technical staff, participate in access management tasks, and support multiple projects within a busy tech environment.