24/7 Service Desk Engineer – Remote CHP Monitoring

Veolia; Horsham; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Refer an Engineer to us—earn £1000

Company pension scheme

Free physiotherapy service

Discounts on groceries and retailers

Health resources for physical, mental,

Financial health support

24/7 virtual GP access for you and to

Ongoing training and development

Job summary

Veolia is seeking an Operational Performance Engineer in Horsham to provide 24/7 remote monitoring, control, and front-line support for the national CHP fleet. You will diagnose faults remotely, adjust parameters, and coordinate with field engineers while ensuring clear communication with customers.

The role requires strong analytical skills, power generation knowledge, and proficiency with Google Suite and Excel. A 24/7 shift pattern applies in a collaborative, safety-focused environment.

Qualifications

• Education: HNC or equivalent in engineering, preferably with exposure to power generation.
• Digital & IT Tools: Proficient in Google Suite and Microsoft Excel; Access/Power BI beneficial.
• Technical Knowledge: Electrical and/or mechanical understanding related to power generation.
• Core Competencies: Strong analytical, problem-solving, and clear communication skills.

Responsibilities

• Remote Monitoring & Control: investigate faults, reset systems, adjust parameters and escalate as needed.
• Engineer & Customer Support: handle 24/7 inbound calls from field engineers and customers for quick resolution.
• Reporting & Data Analysis: produce KPI, performance and availability reports for management and customers.
• Shift Operations: work in a 24/7 rotating shift team with smooth handovers and task tracking.
• Adhering to written procedures when carrying out tasks.

Skills

Analytical abilities

Problem-solving

Clear verbal & written communication

Electrical & mechanical understanding

Education

HNC in engineering (power generation exposure)

Tools

Google Suite

Microsoft Excel

Microsoft Access

Power BI

Job description

Veolia is seeking an Operational Performance Engineer in Horsham to provide 24/7 remote monitoring, control, and front-line support for the national CHP fleet. You will diagnose faults remotely, adjust parameters, and coordinate with field engineers while ensuring clear communication with customers.

The role requires strong analytical skills, power generation knowledge, and proficiency with Google Suite and Excel. A 24/7 shift pattern applies in a collaborative, safety-focused environment.