Operational Performance Engineer

Veolia Environmental Services (Uk) Plc; Horsham; On-site; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Company pension

Free physiotherapy

Employee discounts

24/7 virtual GP access

Training and development

Job summary

Veolia Environmental Services (Uk) Plc seeks an OPC Service Desk Engineer to provide 24/7 remote monitoring, fault diagnosis, and frontline support across the CHP fleet. You will act as the main technical contact, coordinating with field engineers and ensuring clear communication with customers.

The role requires an engineering background (HNC or equivalent) and proficiency in Google Workspace and Excel, with Power BI/Access beneficial.

Qualifications

• HNC in engineering or equivalent; power gen exposure preferred.
• Proficient in Google Workspace and Excel; Access/Power BI beneficial.
• Electrical or mechanical knowledge related to power generation.
• Strong analytical, problem-solving, and communication skills.

Responsibilities

• Remote Monitoring & Control: Investigate plant faults, perform system resets, adjust parameters, escalate faults as needed.
• Engineer & Customer Support: Handle 24/7 inbound calls from field engineers and customers for quick issue resolution.
• Reporting & Data Analysis: Create KPI, performance, and availability reports for management and customers.
• Shift Operations: Work in a 24/7 rotating shift team with clear handovers and task tracking.
• Commitment to fair treatment and inclusive culture; prior similar role experience is beneficial.

Skills

Analytical skills

Problem-solving

Verbal & written communication

Power generation knowledge

Education

HNC in engineering or equivalent

Tools

Google Workspace

Microsoft Excel

Microsoft Access

Power BI

Job description

The OPC Service Desk Engineer provides critical 24/7 remote monitoring, technical control, and front-line support across our national Combined Heat and Power (CHP) fleet. In this role, you will act as the primary technical point of contact-diagnosing faults remotely, adjusting operational parameters, coordinating with field engineers, and ensuring high-quality communication with customers.,

Responsibilities

• Remote Monitoring & Control: Investigate plant faults, perform system resets, adjust operational parameters, and manage fault escalation.
• Engineer & Customer Support: Professional handling of 24/7 inbound calls from field engineers and customers to ensure rapid issue resolution.
• Reporting & Data Analysis: Produce accurate KPI, performance, and availability reports for management and customers.
• Shift Operations: Work effectively as part of a 24/7 rotating shift team, maintaining seamless shift handovers and clear task tracking.
• Adhering to written procedures when carrying out tasks, We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive. Previous experience in a similar role is beneficial

Requirements

• Education: HNC standard (or equivalent) in an engineering discipline, preferably with exposure to power generation.
• Digital & IT Tools: Proficient in both Google Suite (Docs, Sheets, Workspace) and Microsoft Excel. Experience with Microsoft Access and Power BI would be beneficial.
• Technical Knowledge: Electrical and/or mechanical understanding, ideally in relation to power generation.
• Core Competencies: Strong analytical abilities, problem-solving skills, and clear verbal and written communication.

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone. As an Operational Performance Engineer you'll be pushing for innovative solutions to create a more sustainable future for all. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

Benefits

• Refer an Engineer to us once you've joined and earn £1000
• Access to our company pension scheme
• Free physiotherapy service
• Discounts on everything from groceries to well known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• 24 hour access to a virtual GP, 365 days a year, for you and family members in your household
• Ongoing training and development opportunities, allowing you to reach your full potential