24/7 Service Desk Administrator

ISS Facility Services UK; Portsmouth; Sur place; GBP 21 000 - 26 000; Plein temps

Résumé du poste

ISS Facility Services UK is seeking a Customer Service Administrator to support a 24/7/365 Service Centre. You will manage helpdesk requests across channels, maintain MyMCS data, and liaise with partners to ensure timely work completion.

We value a customer-focused approach, strong communication, and proficiency in Word/Excel. This role offers a dynamic, team-based environment in Portsmouth and opportunities to contribute to service excellence.

Qualifications

• Excellent verbal and written communication.
• High data entry accuracy and attention to detail.
• Customer-focused with experience handling inquiries and complaints.
• Confident, professional telephone manner.
• Ability to work effectively in a team and adapt to change.
• Strong organisational and multitasking abilities.
• Good working knowledge of Word and Excel.
• Ability to learn new systems and processes quickly.
• Proactive, self-motivated approach to work.
• Familiarity with problem-solving techniques.

Responsabilités

• Action Helpdesk requests received via telephone, email and online channels.
• Ensure all jobs are processed in line with agreed SLAs and priority response times.
• Maintain and update the MyMCS system, ensuring information is accurate and current.
• Liaise with site contacts, suppliers and service partners to ensure timely completion of work requests.
• Process client self-service requests and update the ID&V system as required.
• Support the telephony team by handling incoming calls and accurately recording service requests.
• Provide administrative support, including managing email inboxes, customer satisfaction surveys, meeting room booking reports and courier requests.
• Monitor service performance, manage complaints professionally and escalate issues where necessary.

Connaissances

Customer service

Data entry

Telephone handling

Attention to detail

Team player

Microsoft Word

Microsoft Excel

Outils

Microsoft Word

Microsoft Excel

Description du poste

ISS Facility Services UK is seeking a Customer Service Administrator to support a 24/7/365 Service Centre. You will manage helpdesk requests across channels, maintain MyMCS data, and liaise with partners to ensure timely work completion.

We value a customer-focused approach, strong communication, and proficiency in Word/Excel. This role offers a dynamic, team-based environment in Portsmouth and opportunities to contribute to service excellence.