24/7 Critical Operations Centre Leader

ISS; Hempstalls; On-site; GBP 90,000 - 120,000; Full time

Job summary

ISS is seeking a Critical Operations Centre Manager to lead the Service Centre across a 24x7, 365-day operational environment. You will supervise a team of around 16 colleagues, ensuring availability, resilience and performance of critical infrastructure services while coordinating with engineers, suppliers and business stakeholders.

The role requires proven operational leadership in a technical service centre or similar environment, with strong incident management, governance and continuous

Qualifications

• Experience leading operational teams within a NOC, Technical Operations Centre, Service Operations Centre, Data Centre Operations or similar.
• Experience managing business-critical services within a complex operational or technical environment.
• Strong understanding of incident, problem, risk and change management disciplines.
• Exceptional communication skills with the ability to engage both technical and non-technical audiences.

Responsibilities

• Lead, develop and motivate a high-performing operational team within a 24x7 service environment.
• Provide leadership and direction across proactive and reactive operational streams.
• Act as the senior escalation point during major incidents and critical service events.
• Ensure critical infrastructure and services are effectively monitored and risks identified and managed.
• Drive improvements in monitoring capability, alerting, automation and operational visibility.
• Lead incident, problem, risk and change management activities to minimise service impact and improve resilience.
• Build relationships with engineering teams, suppliers and key business stakeholders.
• Deliver governance, reporting, and continuous improvement initiatives.

Skills

Operational leadership

NOC/Service Centre experience

Incident management

Stakeholder management

Analytical problem-solving

Communication skills

Team development

Job description

ISS is seeking a Critical Operations Centre Manager to lead the Service Centre across a 24x7, 365-day operational environment. You will supervise a team of around 16 colleagues, ensuring availability, resilience and performance of critical infrastructure services while coordinating with engineers, suppliers and business stakeholders.

The role requires proven operational leadership in a technical service centre or similar environment, with strong incident management, governance and continuous