Facilities Helpdesk Specialist (24/7 Support)

4Recruitment Services; Manchester; On-site; GBP 18,000 - 23,000; Full time

Job summary

4Recruitment Services is recruiting for a Helpdesk role within the Technical Services team at Wythenshawe (M22). You will deliver Facilities Management support and customer service 24/7, 365 days per year across multiple channels.

You will meet SLAs/KPIs, record and progress jobs in the Helpdesk system, liaise with customers and colleagues, adhere to policies and training, and participate in team meetings with a can-do attitude. BASIC DBS required.

Qualifications

• No formal qualifications listed in the advert.

Responsibilities

• Deliver excellent customer service through various channels of communication to meet SLA/KPI targets.
• Record, progress and complete jobs in the Helpdesk system to support the 24/7 Facilities Management operation.
• Liaise with customers, operational staff and management to resolve queries and issues in a timely manner.

Job description

4Recruitment Services is recruiting for a Helpdesk role within the Technical Services team at Wythenshawe (M22). You will deliver Facilities Management support and customer service 24/7, 365 days per year across multiple channels.

You will meet SLAs/KPIs, record and progress jobs in the Helpdesk system, liaise with customers and colleagues, adhere to policies and training, and participate in team meetings with a can-do attitude. BASIC DBS required.