24/7 Rail Service Delivery Lead

Ford & Stanley Select; Greater London; On-site; GBP 70,000 - 75,000; Full time

Job summary

Ford & Stanley Talent Services Group is seeking a Senior Service Delivery Manager to lead the 24/7 control teams across Shoeburyness and Upminster in a safety-critical railway environment. You will stay closely connected to live operations while guiding the team through disruption and changing priorities.

The role focuses on operational leadership, resilience, planning support, and hands-on involvement when needed, with long-term potential to influence future rail operations and

Qualifications

• Demonstrable leadership in fast-paced operational settings.
• Experience with live control rooms or similar safety-critical environments.
• Understanding of control room operations and related rail/transport processes.
• Exposure to rostering or resource planning is advantageous.
• Ability to own a team and provide clear direction.
• Calm, confident response to disruption and shifting priorities.
• Willingness to remain close to the operation when required.
• Comfort with autonomous decision-making in a busy 24/7 context.

Responsibilities

• Lead the 24/7 Service Delivery teams across Shoeburyness and Upminster.
• Maintain oversight of the live control environment and respond to changes.
• Support and develop the operational team with visible leadership.
• Ensure resilience to disruption and major incidents.
• Assist with planning, rostering and resource coverage.
• Contribute to future development as the railway evolves.

Skills

Operational Leadership

Live Operational Environment

Control Environment Knowledge

Operational Planning

Leadership & Ownership

Resilience & Adaptability

Hands-On Approach

Autonomous Decision-Making

Job description

Ford & Stanley Talent Services Group is seeking a Senior Service Delivery Manager to lead the 24/7 control teams across Shoeburyness and Upminster in a safety-critical railway environment. You will stay closely connected to live operations while guiding the team through disruption and changing priorities.

The role focuses on operational leadership, resilience, planning support, and hands-on involvement when needed, with long-term potential to influence future rail operations and