24/7 MOC Support Engineer - Fleet Reliability & Ops

TUI Cruises GmbH; Luton; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Travel benefits

Health & well-being support

Discretionary bonus

Job summary

TUI Cruises GmbH is seeking a proactive MOC Support Engineer to provide round-the-clock technical support to engineers and flight operations across our fleet. You will help ensure continuous technical availability and coordinate rectification work with engineering and MOC teams.

In this role you will monitor Aviatar, manage defect trends, and liaise with Ops and TOCC to deliver up-to-date fleet status, while supporting AOG recovery and occasional overseas assignments.

Qualifications

• CAA/EASA license preferred but not essential.
• Recognised Aircraft Engineering apprenticeship or equivalent industry experience.
• Significant technical and trouble-shooting experience.
• Knowledge of Boeing BCS system and AMOS maintenance planning.

Responsibilities

• Monitor Aviatar platform for failure trends and aircraft system performance.
• Coordinate rectification work scopes to reduce schedule interruptions.
• Liaise with Engineering support for operational matters.
• Participate in daily calls with stations and bases to discuss defects and maintenance windows.
• Communicate fleet status to Ops teams and TOCC, GOC, Flight Operations.
• Support AOG recovery including spares, documentation, travel, and accommodation.
• Assist with structural repair coordination with OEMs.
• Produce service orders for non-contracted MROs as required.
• Provide hands-on operational support at base or line maintenance when needed.

Skills

CAA/EASA license

Aircraft engineering troubleshooting

AMOS knowledge

Boeing BCS system knowledge

Strong communication skills

Willingness to travel overseas

Problem solving mindset

Organisational skills

Education

Recognised Aircraft Engineering apprenticeship or equivalent

Tools

AMOS

Boeing BCS

Job description

TUI Cruises GmbH is seeking a proactive MOC Support Engineer to provide round-the-clock technical support to engineers and flight operations across our fleet. You will help ensure continuous technical availability and coordinate rectification work with engineering and MOC teams.

In this role you will monitor Aviatar, manage defect trends, and liaise with Ops and TOCC to deliver up-to-date fleet status, while supporting AOG recovery and occasional overseas assignments.