MOC Engineer

TUI Cruises GmbH; England; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Attractive remuneration

Discretionary bonus schemes

Generous travel benefits

Extensive health & well-being support

Job summary

A leading cruise company is looking for a MOC Engineer to provide world-class technical support across the group. Responsible for troubleshooting and ensuring aircraft availability, this role involves liaising with Flight Ops and Base Maintenance. Candidates need to hold a CAA/EASA B1/B2 License, with significant AOG resolution experience and a strong knowledge of AMOS. This shift-based role offers comprehensive training and the opportunity to support international operations, fostering a diverse and inclusive atmosphere.

Qualifications

• Ability to hold CAA/EASA B1/B2 License.
• Significant experience of AOG resolution, both hands-on and detailed recovery planning.
• Excellent knowledge of AMOS, including maintenance planning functions and modification control.

Responsibilities

• Provide troubleshooting advice to Flight Crews and engineers worldwide.
• Carry out daily calls to discuss aircraft defects and operational status.
• Monitor Deferred Defects and previous overnight maintenance activity.

Skills

Troubleshooting

Communication skills

Organisational skills

Decision-making based on risk

Education

Recognised Aircraft Engineering apprenticeship or equivalent

Tools

AMOS

Job description

ABOUT OUR OFFER

• Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more.
• Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.
• A career to shape: Access the TUI Learning Hub to level‑up and reach your ambitions.
• Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams
• Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.

The MOC Engineer will be responsible for delivering world class technical support to engineers and flight operations across the group on a 24/7/365 basis, controlling all aspects relating to the continued technical availability of the Group fleet.

This is a shift based role working 12 Hr shifts, rotating 2 days 2 nights 4 off.

ABOUT THE JOB

• Providing troubleshooting advice when required to Flight Crews and engineers worldwide to aid rectification of aircraft in service defects
• Carrying out daily calls to key line stations & 3rd party bases to discuss current aircraft defects, aircraft operational status and planned night stop maintenance
• Monitoring of Deferred Defects, Maintenance Actions and previous overnight maintenance activity to prevent Repair Interval Extension (RIE) process being invoked
• Liaising with the Flight Ops & Base Maintenance Departments as to the serviceability and readiness state of the aircraft to maintain the daily flying programme
• Co-ordination of Fleet Line Maintenance Activities worldwide through liaison with Engineers, Handling Agents, Flight Crews & Operations Duty Manager
• Acting as the initial focal point for all engineering issues within the TUI Group for Line Maintenance, and directing the resolution of any AOG situations
• Liaising with Part M on all technical and airworthiness queries between line stations and support departments
• Liaising with Boeing and component OEMs on operational technical issues when required
• Monitoring component removal history and invoking appropriate troubleshooting actions
• Use of the MEL to optimise the maintenance plan
• Supporting the Operation in a ‘hands on’ role where the need arises
• Deputising for the MOC Duty Manager

ABOUT YOU

• Ability to hold CAA / EASA B1/B2 License
• Recognised Aircraft Engineering apprenticeship or equivalent industry experience
• Significant experience of AOG resolution, both hands on and detailed recovery planning
• An excellent knowledge of AMOS, including maintenance planning functions and modification control
• A logical thinker with the ability to generate ideas, alternatives, and solutions
• Excellent communication skills with the ability to discuss & explain complex situations to all areas of the business.
• Make decisions based on operational risk with respect to Flight Delay Compensation
• Strong organisational skills and sound office IT skills
• Willingness to support the operation at short notice, including overseas, when required

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.

Security Clearance Statement

• At TUI, safety is our top priority. We conduct thorough background checks on all employees who join our Airline. Rest assured; we’ll guide you on the necessary information you need to provide at each stage.
• Please note that if you are applying for a role in the UK, you must ensure you can provide a full 5 years referencing, plus a criminal record check for all countries you’ve resided in for more than 6 months in the past 5 years (some costs may apply).