MOC Support Engineer — 24/7 Fleet Reliability (Flexible)

TUI; Luton; On-site; GBP 40,000 - 56,000; Full time

Job summary

TUI is seeking a proactive MOC Support Engineer to join the shift-based team delivering around-the-clock technical support to engineers and flight operations. You will help ensure fleet availability and coordinate maintenance activities across the group.

The role requires strong troubleshooting ability, AMOS and Boeing BCS experience, and readiness to travel if needed, with a focus on reducing AOG times and improving OTP.

Qualifications

• CAA/EASA license preferred but not essential.
• Recognised Aircraft Engineering apprenticeship or equivalent industry experience.
• Significant technical and trouble-shooting experience.
• Knowledge of Boeing BCS system.
• Significant experience of Aircraft on the Ground resolution and recovery planning.
• AM0S maintenance planning functions and modification control
• Strong communication skills and ability to explain complex situations.
• Willingness to support the operation at short notice, including overseas.

Responsibilities

• Monitor Aviatar platform for failure trends and aircraft performance, plan troubleshooting to improve fleet reliability.
• Monitor defects and coordinate rectification to reduce schedule interruptions.
• Liaise with Engineering support regarding operational matters.
• Join daily calls with stations and bases to discuss defects and available capabilities.
• Update ops on fleet performance downgrades and flight operations status.
• Respond to aircraft system messages to assist flight crews and reduce delays.
• Assist MOC Engineers with AOG recovery, including spares and logistics.
• Coordinate structural repairs and OEM communications.
• Prepare service orders for maintenance requests as needed.
• Support operations in hands-on maintenance roles when required.

Skills

CAA/EASA License

Technical troubleshooting

Boeing BCS knowledge

AMOS maintenance

Communication skills

Organisational skills

Willingness to travel/overseas

Education

Aircraft Engineering apprenticeship

Tools

AMOS

Job description

TUI is seeking a proactive MOC Support Engineer to join the shift-based team delivering around-the-clock technical support to engineers and flight operations. You will help ensure fleet availability and coordinate maintenance activities across the group.

The role requires strong troubleshooting ability, AMOS and Boeing BCS experience, and readiness to travel if needed, with a focus on reducing AOG times and improving OTP.