MOC Support Engineer

TUI; Luton; On-site; GBP 40,000 - 56,000; Full time

Job summary

TUI is seeking a proactive MOC Support Engineer to join the shift-based team delivering around-the-clock technical support to engineers and flight operations. You will help ensure fleet availability and coordinate maintenance activities across the group.

The role requires strong troubleshooting ability, AMOS and Boeing BCS experience, and readiness to travel if needed, with a focus on reducing AOG times and improving OTP.

Qualifications

• CAA/EASA license preferred but not essential.
• Recognised Aircraft Engineering apprenticeship or equivalent industry experience.
• Significant technical and trouble-shooting experience.
• Knowledge of Boeing BCS system.
• Significant experience of Aircraft on the Ground resolution and recovery planning.
• AM0S maintenance planning functions and modification control
• Strong communication skills and ability to explain complex situations.
• Willingness to support the operation at short notice, including overseas.

Responsibilities

• Monitor Aviatar platform for failure trends and aircraft performance, plan troubleshooting to improve fleet reliability.
• Monitor defects and coordinate rectification to reduce schedule interruptions.
• Liaise with Engineering support regarding operational matters.
• Join daily calls with stations and bases to discuss defects and available capabilities.
• Update ops on fleet performance downgrades and flight operations status.
• Respond to aircraft system messages to assist flight crews and reduce delays.
• Assist MOC Engineers with AOG recovery, including spares and logistics.
• Coordinate structural repairs and OEM communications.
• Prepare service orders for maintenance requests as needed.
• Support operations in hands-on maintenance roles when required.

Skills

CAA/EASA License

Technical troubleshooting

Boeing BCS knowledge

AMOS maintenance

Communication skills

Organisational skills

Willingness to travel/overseas

Education

Aircraft Engineering apprenticeship

Tools

AMOS

Job description

About Our Offer

• Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more.
• Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.
• A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
• Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams
• Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.

• Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more.
• Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.
• A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
• Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams
• Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.

Are you ready to take on a dynamic role where you can make a real impact on fleet reliability and operational efficiency? We’re looking for a proactive and skilled MOC Support Engineer to join our team and provide top-tier technical support to engineers and flight operations 24/7/365.

As MOC Support Engineer, you will be part of a shift based team delivering world class technical support to engineers and flight operations across the group on a 24/7/365 basis. You will be involved in all aspects relating to the continued technical availability of the Group fleet. In this role, you’ll report to the MOC Duty Manager

About The Job

• Monitoring and reviewing the Aviatar digital platform for failure trends and aircraft system performance, planning and implementing troubleshooting and rectification utilising in depth system knowledge to improve fleet reliability.
• Repetitive and repeat defect monitoring and coordination of rectification work scopes in a timely manner to reduce schedule interruptions.
• Liaising with Engineering support departments regarding all operational matters.
• Participation in daily calls to key line stations & 3rd party bases to discuss current aircraft defects, aircraft operational status and planned night stop maintenance. To establish on the day capabilities and maximise available ground time opportunity and realise E&M productivity benefits including contracted partners.
• Monitoring and communication to Ops team of fleet performance downgrades, liaising with Flight Ops and TUI Operations Control Centre as required to deliver the most up to date fleet operational status to TOCC, GOC and Flight Operations teams.
• Monitoring and reacting to Aircraft Communication Addressing and Reporting System messages as required to provide timely response to flight crew technical requests and reduce potential for FDC and improved OTP.
• Assisting the MOC Engineers with AOG recovery organisation, including spares requirement, technical documentation & travel and accommodation as required to reduce AOG recovery times.
• Assisting the MOC team with structural repair coordination including OEM communications.
• Production of Service Orders and associated maintenance data for non-contracted MRO’s as ad-hoc maintenance requirements occur.
• Supporting the Operation in a ‘hands on’ role where the need arises in either base or line maintenance environments.

About You

• Ability to hold CAA / EASA A or B License preferred but not essential.
• Recognised Aircraft Engineering apprenticeship or equivalent industry experience.
• Significant technical and trouble-shooting experience.
• Knowledge of and experience with Boeing BCS system.
• Significant experience of Aircraft on the Ground resolution, both hands on and detailed recovery planning
• An excellent knowledge of AMOS, including maintenance planning functions and modification control
• A logical thinker with the ability to generate ideas, alternatives, and solutions
• Excellent communication skills with the ability to discuss & explain complex situations to all areas of the business.
• Make decisions based on operational risk with respect to Denied Boarding Compensation
• Strong organisational skills and sound office IT skills
• Willingness to support the operation at short notice, including overseas, when required

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.

Security Clearance Statement

• At TUI, safety is our top priority. We conduct thorough background checks on all employees who join our Airline. Rest assured; we’ll guide you on the necessary information you need to provide at each stage.
• Please note that if you are applying for a role in the UK, you must ensure you can provide a full 5 years referencing, plus a criminal record check for all countries you’ve resided in for more than 6 months in the past 5 years (some costs may apply).