24/7 IT Service Support Analyst – Southampton

Kingfisher plc; Southampton; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Private Health Care

Kingfisher Pension Scheme

25 Days' Holiday

Staff Discount

Kingfisher Share Save

Life Assurance

Bonus

Job summary

Kingfisher plc is seeking a Junior IT Service Support Analyst in Southampton to join the Command Centre. The role involves round-the-clock Level 1/2 infrastructure monitoring, initial problem determination, and rapid recovery before escalation to specialist teams.

It offers genuine development potential and an introductory pathway into IT, with a 12-hour shift pattern (24x7x365) at the Southampton site. The position requires an IT-related qualification and a willingness to work in a fast-paced

Qualifications

• An IT related College/University qualification.
• Employment experience in IT and/or Retail would be beneficial.
• Good understanding of Microsoft tools, such as EXCEL/WORD.

Responsibilities

• To work 12-hour shifts (24x7) managing IT services in accordance with Kingfisher operational policies and procedures.
• Monitor IT production services of the operating companies that form Kingfisher PLC.
• Work with experienced team members to develop business knowledge, key capabilities, and essential skills in readiness for promotion to next role.
• Fix production incidents in accordance with agreed procedures and where necessary co-ordinate the resolution of more difficult incidents by working closely with technical support personnel.
• Form effective relationships with colleagues so implementation of additional Command Centre responsibilities is seamless.

Skills

IT qualification

Retail experience

Microsoft Excel

Microsoft Word

Education

IT related qualification

Tools

Microsoft Office

Job description

Kingfisher plc is seeking a Junior IT Service Support Analyst in Southampton to join the Command Centre. The role involves round-the-clock Level 1/2 infrastructure monitoring, initial problem determination, and rapid recovery before escalation to specialist teams.

It offers genuine development potential and an introductory pathway into IT, with a 12-hour shift pattern (24x7x365) at the Southampton site. The position requires an IT-related qualification and a willingness to work in a fast-paced